Quilting frame inquiry
by, 07-20-2013 at 07:57 AM (1255 Views)
Hi all, while I have been a lurker up until now I know that you all can help me figure this out.
I purchased a "floor model" 5 foot quilting frame from a local Bernina dealer and really feel like I have been ripped off. I asked the dealer about the ease of setting up and was told that it was just a matter of putting in 4 screws on either side, that it came in 2 flat boxes that would store under the bed and the footprint was approx. 5'x4'. I was asked to wait until it could be torn down before taking ownership (a couple weeks). When I received a call from the dealer saying I could pick it up, I verified with the caller that it was the original frame I had purchased and not the older one that was also for sale...I was told that it was the correct one. When I picked it up, I again asked if it was the correct one and was assured that it was. Anyway, there are YouTube instructions for assembly (very simple), a set of written instructions including an inventory list and I began assembly (I have neuropathy so have to really pace myself). It turns out that NOTHING was correct, the parts were for a 10' foot frame, the parts were miss-matched, some were missing altogether. I feel so betrayed by a dealer I trusted, that I just don't know what recourse I have...I cannot move it by myself and they have not offered to make good on their promises. Who can I talk to to get the issue resolved? They have lost a loyal customer and I have a frame that I cannot use.