beckyrae

Quilting frame inquiry

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by , 07-20-2013 at 07:57 AM (555 Views)
Hi all, while I have been a lurker up until now I know that you all can help me figure this out.
I purchased a "floor model" 5 foot quilting frame from a local Bernina dealer and really feel like I have been ripped off. I asked the dealer about the ease of setting up and was told that it was just a matter of putting in 4 screws on either side, that it came in 2 flat boxes that would store under the bed and the footprint was approx. 5'x4'. I was asked to wait until it could be torn down before taking ownership (a couple weeks). When I received a call from the dealer saying I could pick it up, I verified with the caller that it was the original frame I had purchased and not the older one that was also for sale...I was told that it was the correct one. When I picked it up, I again asked if it was the correct one and was assured that it was. Anyway, there are YouTube instructions for assembly (very simple), a set of written instructions including an inventory list and I began assembly (I have neuropathy so have to really pace myself). It turns out that NOTHING was correct, the parts were for a 10' foot frame, the parts were miss-matched, some were missing altogether. I feel so betrayed by a dealer I trusted, that I just don't know what recourse I have...I cannot move it by myself and they have not offered to make good on their promises. Who can I talk to to get the issue resolved? They have lost a loyal customer and I have a frame that I cannot use.
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Comments

  1. GiGi's Avatar
    Turn them into the BBB and let them know that you have and will call the TV station Ombudsman and have the store investigated for fraud. I can almost guarantee you that your money will be refunded and they will come and pick the frame up at your home. Tks. GiGi
  2. beckyrae's Avatar
    Thanks Gigi, I tried to stop payment but the credit card co said they'd investigate, not charge me until it was resolved. I will contact the BBB, also post a review on yelp. And I will call the tv station...I really appreciate your input, thank you, I feel a little saner now
  3. MothrNatr's Avatar
    I find that posting on a company's facebook page sometimes helps.
  4. cma's Avatar
    As a retired Bernina Dealer, I would suggest asking them to install it for a fee. We used to charge $50-$75 to set it up in a customer's home. If they refuse, I would suggest contacting Bernina and lodging a formal complaint. (as long as the table is a bernina product). That WILL cause them some hurt!
    Sorry this has happened to you

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