It was my thread - I'll try to reword it so that info can remain!!
We have used AT&T as our cell phone provider for over fifteen years. We lost a lot of roll-over minutes a couple of times ago when we changed our plan.
This past month we lowered our total minutes, and when I asked if we could keep our roll-over minutes, I was pleasantly surprised to be told that because we had been customers for such a long time, that we could keep some of them, but that a supervisor had to do whatever it was so that we could keep them.
I doubt that AT&T will grant this request to all customers, but I feel that the worst that can happen is that the request will be denied.
We did have another 'emergency' caused by a family member going way over the number of minutes - and AT&T was great about working something out with us.
So - the point of this post - sometimes if one asks for something, one gets it.