0tis

I took my Sapphire 875 Q to the dealer for an annual checkup (just like us girls) - it started making a clunking noise - usually it means that the thread has slipped out on top or caught on something. Gasp....I took it in and the repair man says its something to do with the feed dogs and something flexing in the machine. I have been without my machine for over a week..Luckily I have a backup Walmart Singer - and its working perfectly - only problem is I have to remember the lower and raising of the pressure foot and raising my needle when I stop.
I am hoping that my Sapphire is still under warranty - I bought it new in 3/2010. I really miss my machine.. I really thought it was invincible....

crafty pat

Hope you get it back soon. Good luck with the warranty.

Mad Mimm

I love my Viking - its an Emerald, not as well equipped as a Sapphire, but a good little workhorse nonetheless. I hope you get er back soon and the warranty will cover it. Good luck!

Painiacs

Hope you get your baby back soon and she's working great!!

athomenow

I hope you remembered to register your machine when you bought it. You can do it online but it's the most important thing about buying a Viking!