Has this ever happened to you?
05-04-2011, 06:26 PM
#62
Super Member
Join Date: Mar 2007
Location: Adelanto, CA
Posts: 4,044
I had the same problem from the day that I got the computer. It was so frustrating. Occasionally the computer would turn on correctly but most times it went to blue screen.
Sent it back to company, they called said 'nothing wrong with it'...I think they turned it on once and it was the time it was acting 'normal'.
Put up with it and then one day 'voila' it has been working perfectly for months now.
A friend said that Windows 7 must have figured out the glitch and when the 'updates' come into my computer, it got fixed.
Are you allowing all updates to be loaded into your computer?
Sent it back to company, they called said 'nothing wrong with it'...I think they turned it on once and it was the time it was acting 'normal'.
Put up with it and then one day 'voila' it has been working perfectly for months now.
A friend said that Windows 7 must have figured out the glitch and when the 'updates' come into my computer, it got fixed.
Are you allowing all updates to be loaded into your computer?
05-10-2011, 10:30 AM
#63
Senior Member
Thread Starter
Join Date: Dec 2006
Location: Where the sun sets.
Posts: 403
Well the problem with the computer continues. I just got it back and it froze/blue screened again. With a history of problems, I called Dell. that was a pain as I spoke with three people (including the first contact that transfered me to a tech) and they all spoke such broken English that I could barely understand. I had to keep asking in different ways to try to understand what they were telling me. I was just contacted by a person that is coming out to replace something in it. His English was so bad that I think he is coming tomorrow. He kept saying "tomorrows tomorrow" then he would say "this today." I think if someone is going to be working in contact with the public then they should be able to communicate effectively with that public. There was a tv show that was about farming out jobs to India and the communication problems it caused. I feel like I was living that show.
05-11-2011, 08:31 PM
#67
Senior Member
Thread Starter
Join Date: Dec 2006
Location: Where the sun sets.
Posts: 403
Well he came and replaced the motherboard and the DVD drive. Don't know why the DVD drive since I wasn't having a problem with it that I know of. He said that was what was on the service order. I watched him and know he actually put different parts in it.
I hope yours is fixed too. We have to pay a lot for something and it should be last for at least a while.
I hope yours is fixed too. We have to pay a lot for something and it should be last for at least a while.
05-11-2011, 08:33 PM
#68
Google Goddess
Join Date: May 2009
Location: Central Indiana (USA)
Posts: 30,181
Yes, happened to me and mine was still under warranty and HP sent me a new computer free
Originally Posted by BARES
I bought my new computer in Aug 2010. I had it for 6 months and it went BSOD. (Blue screen) Took it to the Geeks and they "fixed it". Cost $300. A month later it happened again. Took it back. 2 weeks later it was back in the shop for the same thing. For a third time I had to take it back for the same thing. They kept saying it was my fault. They reformatted it on the third try. Had to re-install all the software from scratch. Well I have had it back for FIVE days now and it is still happening. THIS WILL BE THE FOURTH TIME I WILL BE TAKING IT IN FOR THE SAME THING!!!! Has anything like this happened to you or do you have any SUGGESTIONS? Anything will be appreciated.
05-11-2011, 08:36 PM
#69
Senior Member
Thread Starter
Join Date: Dec 2006
Location: Where the sun sets.
Posts: 403
Happy it worked out for you. I am hoping this takes care of mine.
Originally Posted by craftybear
Yes, happened to me and mine was still under warranty and HP sent me a new computer free
Originally Posted by BARES
I bought my new computer in Aug 2010. I had it for 6 months and it went BSOD. (Blue screen) Took it to the Geeks and they "fixed it". Cost $300. A month later it happened again. Took it back. 2 weeks later it was back in the shop for the same thing. For a third time I had to take it back for the same thing. They kept saying it was my fault. They reformatted it on the third try. Had to re-install all the software from scratch. Well I have had it back for FIVE days now and it is still happening. THIS WILL BE THE FOURTH TIME I WILL BE TAKING IT IN FOR THE SAME THING!!!! Has anything like this happened to you or do you have any SUGGESTIONS? Anything will be appreciated.
05-11-2011, 09:15 PM
#70
Senior Member
Join Date: Mar 2011
Location: Idaho
Posts: 571
I was that 1st customer service for several years for HP. My job was to get you to the proper tech,or whoever can help you best. No, I could not authorize a replacement, so don't yell at me when I tell you I can't. And I am not a tech, mostly a call router, and I don't know how to fix the BSOD, nor what causes it. When my computer dies or misbehaves, I call my son-in-law.
When you can't understand the tech, just ask to speak to someone else. Yeah, we disliked the Best Shores policy as well.
When you can't understand the tech, just ask to speak to someone else. Yeah, we disliked the Best Shores policy as well.
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