amandasgramma

I've had a recent experience that has caused me to reflect and APPRECIATE the help we get on this forum. I have a computerized quilting machine ----- there IS a forum for it. I've had the experience of asking a question (3 actually) and not getting ANY answers. Then others would ask the question and get answers but worse than that ----- we would get chided or scolded or just plain put down for any comments we make. I say the user manual is lacking --- or why would we ask questions that are "so simple".....My comment started a firestorm. Then another lady wrote that she'd called the head office for "customer service" --- she ended up being talked to in a nasty tone and HUNG UP ON!!!! Others came on line and SAID it must have been her --- because they had had excellent help from the customer support.

It doesn't matter HOW the customer asked her question or her tone or anything -- ANY company that would allow customer support to hang up on a customer needing help is really in big trouble! Everyone refers to the manual. The manual is online so I know I'm not missing pages --- has all kinds of info for the original set-up (what -- we do that ONCE!) but not for the questions being asked. When I pointed out that IF the answers are in the manual - why doesn't someone say "it's in the manual, page XX". But no -- they respond in nasty tones. These are NOT employees of the company -- they're users like you and me! DISGUSTING

So -- in closing this long rant -- THANK YOU THANK YOU THANK YOU - all of you who are kind, helpful and generous!!!

dee

funcupl

I agree....I hate being put on hold too.

Claudia

dream56

It's ok to rant sometime and get it out - because everyone here will be there to pick you up.
I agree - this board is great and people are polite - unlike a lot of places. It is so nice to see great compliments on people's first attempts at something. It gives them the encouragement to keep trying. I look to this board anytime I get down or discouaged and it's an instant pick me up.

litacats

I know what you mean. I was on a couple of cat forums and I think they took great delight in upsetting others,
this forum is so wonderful. it doesn't matter who you are or what you ask someone always comes back with a nice comment or explanation, SO KEEP UP THE GOOD WORK LADIES & GENTLEMEN. it is always a delight to come here,

Rebecca VLQ

So, would you say that they were (wait for it!)

*catty*

?

:lol:

Yes, this forum is very supportive. There's a TON of info and helpful folks here.

littlehud

This is a wonderful place to be. Wonderful helpful people. I'm so glad I stumbled on to this board.

amandasgramma

ROLMBO!!! GOOD one Rebecca!!

Lisa_wanna_b_quilter

This board can do anything. Need your car fixed, we've got folks for that. Need ANY sewing question answered, we've got folks for that. Need a recipe? We're there. Need advice on bratty kids? We've got parents, grandparents and great-grandparents who've been there done that.

I'm pretty sure this board could take over the world, but it would cut into our quilting time!

feline fanatic

I agree! This board is wonderful. And I find it VERY easy to navigate and very user friendly for searches and bookmarking and following my own topics or topics I have commented on. I find the yahoo user groups very difficult to navigate and follow.

hobo2000

Verizon Wireless has come under fire for this very thing. Lawsuits too. I went in this week about my new cell phone. OMG I had at least 5 people around me trying to help me, explaining new features, offering to set up my online assistant for storage. It was wonderful! I enjoyed every minute of it and when I got home I had a phone call asking me "How are we doing now?" I guess they got the message so should some others.