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Thread: phone calls

  1. #21
    Senior Member
    Join Date
    Jan 2010
    Location
    New England
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    817
    Quote Originally Posted by ranger View Post
    I get so frustrated when I have to deal with them..."if you want .....please press 1: ....please press 2" etc.

    Then when you press the proper key..there's another lot of the same..."press 1 for... "etc.

    Sometimes you are there pressing keys until finally they say..."all our lines are busy, your call is important to us...please hold for a customer representative."
    Likely as not, you have to hold for a long time.

    I can see the advantage for the company but it drives me crazy. If the feature is available, I'll now press the pound key and wait for someone to answer. This works for some companies but not all.
    I had this happen when I called a non profit charity several months ago to make a rather large donation. I got the royal runaround on the phone, as mentioned above, and when I got the operator she hung up on me once, kept me on hold too long once, and transferred me to the wrong person once.

    Do you think that company got the donation?

  2. #22
    Junior Member
    Join Date
    Feb 2014
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    235
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    Yes, isn't that funny how we all witness such poor customer srvc. By the time you have reached a person the office hours are closing and they hang up on you.. PO'd

  3. #23
    Super Member
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    Mar 2013
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    Corpus Christi, Tx.
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    I press "0" to take me to the operator but then again back to pressing "1". Oh Well. DH just tells those who call us he has a T-Bone waiting on him that's hot an rare, that he doesn't want cold. then hangs up. If I don't recognize the number I direct them to the menu. LOL! KARMA!

  4. #24
    Senior Member
    Join Date
    Aug 2010
    Location
    Quilt Dreamland
    Posts
    560
    The worst is when you go through the Press 1, Press 3, etc., wait and wait, then finally get a live person who transfers you and in the process, it goes to dial tone. I see colors! This just happened last Friday.

  5. #25
    Super Member
    Join Date
    Jul 2010
    Location
    Jeffersonville, In
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    2,012
    And when you are on a prepaid cell, getting the runaround and being put on hold costs money.
    Back in the old days of land lines and phones on the wall, my mother would hang the receiver on the side of the phone and let the TM talk to air.
    When I would get calls from TMs, I would say "Please tell your supervisor I do not like this kind of advertising, and if I need your service, I will find another company to provide it".

  6. #26
    Super Member
    Join Date
    Sep 2010
    Location
    Myrtle Beach, SC
    Posts
    4,747
    Many of these calling services just dial phone numbers in sequence. Others originate in foreign countries, so don't care about our 'do not call' lists.
    A quilt is like a good life. It's full of mistakes, but, in the end, it looks pretty good.

  7. #27
    Super Member
    Join Date
    Dec 2010
    Location
    Norfolk, VA
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    3,968
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    I hate when you have to push all of those options and finally get the option to talk to someone and the first thing they want you to do is repeat all the answers to the questions you just pushed all of those buttons for. Really, if they aren't going to give the info to the techs to make it faster then don't waste our time either.

    I hate telemarketers and rarely talk to them. I've had this one call that has been coming in for months now and I answer it just to have to hold a phone to my ear to hear nothing, then it goes dead. Well last night after a few seconds someone did say something, he ask if he could talk to the homeowner. I told him since he didn't know my name meant he was trying to sell me something and I don't do solicitations. He hung up really fast. Some of the are relentless and you can tell them to stop calling but they don't. I had one once that would call several times a day wanting me to refinance my house, I would never do that with someone cold calling and harassing me. Finally, one day when they called I just started screaming at the top of my lungs. They hung up and never called back. I had a magazine that kept calling me wanting me to buy mags, wouldn't listen. Finally one day I said yes, I wanted several of her different mags. She got all excited and said really. I said sure, I'm in the middle of a bankruptcy and I can get your mags and then add them when I file and not have to pay for them, right. She hestitated and said right and then hung up. Never heard from her again either. Its sad you have to go to extremes to have privacy.
    Judy

  8. #28
    Super Member
    Join Date
    Jan 2011
    Posts
    2,561
    Many times if I just start poking random numbers instead of the Select 1 or 2, I get transferred to a person.
    I love my life!

  9. #29
    Super Member
    Join Date
    Jun 2012
    Location
    Sonoma County, CA
    Posts
    2,207
    Funny...15+ years ago we had to change our phone system around at work because we discovered there was a hidden "feature" that if someone hit zero from any menu, they'd end up talking to the CEO!! We never knew this until people just started doing it. We got that fixed pretty quick, as you can imagine.

    I used to work in the phone center....it's a really difficult job. (I work at a credit union) Now I'm a programmer and it's an easier job in a lot of ways...I never get yelled at anymore! But I do sort of miss talking to our Members - you get a crowd of regulars that call all the time and you get to know them after awhile, it can be kind of fun. Some people are so crazy!

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