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Thread: Positive Feedback

  1. #1
    Super Member Neesie's Avatar
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    Positive Feedback

    When we get lousy service from a company or company's employee, most of us don't hesitate complain. However, how many of us think to write a note of praise, about the GOOD service? Way too often, we just take it for granted and say nothing.

    If you're happy with the way a store's employee has gone out of his/her way to help you, please take a minute to contact the store's main office (online) and write a quick note of praise, for that person (make sure you give the person's name and the location of the store). That note will most likely be forwarded to the appropriate store's manager and the helpful employee. It's so easy, to brighten up a person's day!
    Neesie


    By all means let's be open-minded, but not so open-minded that our brains drop out.
    ~Richard Dawkins

  2. #2
    Super Member Chasing Hawk's Avatar
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    We do this all the time. We did this recently and received a $25.00 gift card.
    Everyone is born right handed, only the gifted overcome it.
    I have already committed my felonies, so people don't have to worry. (Russell Means)
    I swear to you, I am guilty of only being Indian. That's why I am here. (Leonard Peltier)

  3. #3
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    I agree - I do try to do that as often as I can.

  4. #4
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    Thank you for the tip. I have 30 plus years retail and thank goodness I received more compliments then complaints. Hugs

  5. #5
    Senior Member Elise1's Avatar
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    Target has post cards by the register to compliment an employee. I told my favorite cashier that I filled out a card about her. She said they are used in their reviews and may contribute to a raise. You can imagine, I get even better service from her now.

    Every single one of us likes a compliment. It's a great way to make someones day.
    "Every positive thought is a step in the right direction.

  6. #6
    Super Member Stitchnripper's Avatar
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    I absolutely do this on a regular basis. Most recently with an airline gate agent at our local airport who went above and beyond for me.

  7. #7
    Super Member Neesie's Avatar
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    It's a shame there isn't some way, to file complaints against some of our fellow-customers. At Hobby Lobby's fabric counter, there's a bell. One "ding" is all it takes. "Dinging" that bell ten or twelve times will not turn the saleslady into a magical being, who can instantly stop what she's doing (which is often helping another customer, in another department) and suddenly appear at the counter. I usually tell that person, the saleslady is tending more than one department and will appear as soon as she can . . . but I usually just get a blank stare, in return. Those rude customers are soooo obviously not quilters!
    Neesie


    By all means let's be open-minded, but not so open-minded that our brains drop out.
    ~Richard Dawkins

  8. #8
    Super Member nanacc's Avatar
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    I have even apologized to a checker for rude person ahead of me in line! I have stopped the manager in Wally a few times to let him know how much I appreciated the service of a checker! We all need some encouragement and praise once in a while. It seems like some people believe that if you work for a living, you are beneath them. I have all the respect in the world for those people who work in the public and are able to take the hard work and the abuse some dish out! If we could all have a little more respect for others, it would be a better world!

  9. #9
    Senior Member citruscountyquilter's Avatar
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    I have asked to speak to the store manager numerous times about the wonderful service one of their employees gave me. It is always interesting to watch their body language change as they brace themselves for what they think is going to be a negative tirade which turns out to be a positive happy moment. Everyone needs some positive moments.

  10. #10
    Junior Member
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    Quote Originally Posted by Neesie View Post
    When we get lousy service from a company or company's employee, most of us don't hesitate complain. However, how many of us think to write a note of praise, about the GOOD service? Way too often, we just take it for granted and say nothing.

    If you're happy with the way a store's employee has gone out of his/her way to help you, please take a minute to contact the store's main office (online) and write a quick note of praise, for that person (make sure you give the person's name and the location of the store). That note will most likely be forwarded to the appropriate store's manager and the helpful employee. It's so easy, to brighten up a person's day!
    As a retired teacher, My 2 cents worth is ---Please tell teachers when you see them doing a good job, especially for your child! Parent complaints are too frequent; compliments too seldom!
    Bebe McGee

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