What do YOU do with bounced-back emails?
10-14-2010, 08:04 AM
#1
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Join Date: May 2009
Location: Orchard Park, NY (near Buffalo, which is near Niagara Falls)
Posts: 3,884
Here's a question that's been perplexing me for years. Any and all of you are welcome to pop in with your thoughts... but those of you who answer/send e-mails as part of your job, I'm particularly interested in knowing how you handle...
... bounced-back e-mails.
It's not easy to tell who they are for or what they were about. And they usually come packaged as an attachment and, well, viruses can come packaged the same way. And if I were going to try to create a virused attachment and get people to click on it, I'd just package it as a bounced-back e-mail. Hmmm...
If I can see an obvious typo in the outgoing e-mail address, I'll correct it and send it again. But other than that...
How do YOU handle bounce-backs? Do you spend much time trying to figure them out? Or do you just shrug and say "oh well"?
... bounced-back e-mails.
It's not easy to tell who they are for or what they were about. And they usually come packaged as an attachment and, well, viruses can come packaged the same way. And if I were going to try to create a virused attachment and get people to click on it, I'd just package it as a bounced-back e-mail. Hmmm...
If I can see an obvious typo in the outgoing e-mail address, I'll correct it and send it again. But other than that...
How do YOU handle bounce-backs? Do you spend much time trying to figure them out? Or do you just shrug and say "oh well"?
10-14-2010, 08:10 AM
#2
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Join Date: Aug 2007
Location: Holland, PA
Posts: 4,157
I don't recall ever getting a bounced back e-mail in an attachment. I would not open it if I did. I try to send e-mails by replying to someone's e-mail to avoid typo errors. It's usually me that types something wrong when an e-mail does bounce back. With Verizon, there is usually a reason noted when one bounces back.
10-14-2010, 08:10 AM
#3
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Join Date: Jun 2008
Location: Camarillo, California
Posts: 35,242
At work I am primarily sending e-mails to clients. I know who our clients are and so I then research why the e-mail came back. Do I have the wrong address? Haved I typed it in wrong? I will try to resend.
Depending on what it is, I sometimes will print up the information I am trying to send and mail it to them. I work in an Accounting office.
Depending on what it is, I sometimes will print up the information I am trying to send and mail it to them. I work in an Accounting office.
10-14-2010, 08:12 AM
#5
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Join Date: Feb 2010
Location: Texas
Posts: 6,395
Usually if it is one that I KNOW I created the original email, the problem is a typo and I correct it. The other possibility with that type of bounce back is that the person has a new email address that they have not yet notified me about. If it is a regular customer or vendor, I most likely have their phone # as well so I call them to verify correct email address.
Other than that, I figure it's bogus and delete it.
Other than that, I figure it's bogus and delete it.
10-14-2010, 11:51 AM
#8
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Join Date: Mar 2010
Location: Anchorage, AK
Posts: 1,392
I am editor for our guild newsletter and when I get returned emails I also try to correct the email address, but so far, every one of the returns have come with a message from Google (which I use) which explains why the message was returned..for example - message was rejected by the recipient's service provider...contact yahoo/AOL/etc for more information. I've never had to worry about a virus.
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