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Did they post their new international shipping rates somewhere on their website? (Somewhere easy-to-find?)
HoP's shipping options are extremely easy to find on their website and international rates have not changed in quite some time. It is 30% of the order value with a $20 shipping minimum and has been for at least eight months or more. They use Global Priority or FedEx International Priority so I don't know what the comment about USPS not increasing rates has to do with anything. HoP doesn't even use USPS for shipping within the US. It is beyond realistic for any company to notify it's entire customer list anytime their shipping rates increase, imho, and clearly HoP's rates did not increase anyway.
Even if the price made it a better deal in the long run? I don't look so much at shipping cost as I do the whole total amount plus customer service factors in as well. My sister lives in Alaska and even though flat rate is the same there as it is in the lower 48, she often has to pay as much as $10 EXTRA shipping over and above other US (in North America) states do.Originally Posted by granny_59
You are right, they do send with FedEx, but did they increase the tarifs lately?
I was asking their (extremely good) customer service when they increased the shipping (I do know what I payed so far) and they told me: two weeks ago.
I got upset yesterday as it happend a couple of month ago that they doubled their shipping rate during a promotion. Not paying attention at checkout I would have payed more than without the promotion.
Back then they told me that they had some sort of mistake in the computersystem and changed the rate.
I am fully aware that they will do fine without me but so will I.
Originally Posted by ghostrider
If you do a lot of international shipping via USPS, you *can* make it a little easier, MTS. But you'll have to talk to your Postmaster. The issue is one of becoming a "known shipper" in the eyes of USPS. I believe it's a security issue. They want to know from where all the international packages are originating.Originally Posted by MTS
In our case, we had a long talk with our Postmaster, and now our international packages go out with all our domestic mail. We used to schedule daily "carrier pickups" but I guess after several years of this our mail carriers have just made us an automatic part of the route.
The only thing that we insist is done differently (for our benefit and our customers) is that the carrier has to individually scan each international package, so that there is a record showing that it has left our hands and is now in the hands of USPS. That way our customers can see that not only have we made a label for their shipment, but that the package has actually been mailed. (For our domestic packages there's a handy little thing called a "scan form" which automatically accomplishes the same thing.)
Thanks FF, I'm aware of being a known shipper. Aamof, I'm infamous at my post office. "What? More stuff from Japan?"Originally Posted by Favorite Fabrics
My point -to the OP in Switzerland- was that as a friend, I don't mind doing whatever is required. However, if I were running a business and certain "external" paperwork requirements were forced upon me, I might look for a way to recoup some of those costs, even though it's a clerk taking 3 minutes to fill out the form. If it's a small shop doing 10 orders a month, I'm sure it's not a big deal staffwise. However, Hancock's is running a much bigger organization, and maybe he's got a dedicated person doing it. I don't know.
Could they have sent an email to their existing int'l customers mentioning the fact the prices would be going up when they next ordered? Yes. But there aren't too many companies that do that for orders NOT yet placed.
Right now, in Japan & Romania that I know of because I've just recently run into this problem, unless you're a "known" registered shipper (and that paperwork can take 2-3 months), you can't send packages over 453 gr via SAL/Express Mail - anything that would fly on passenger planes. A lot of my vendors were caught off guard. So all other packages from individuals or smaller businesses that never bothered registering have to go via FedEx or DHL, which is much more expensive.
In Japan, they decided rather than meet the US DHS requirements, they just put a moratoroium on the shipments. Again, if the company/individual was already registered, they can continue to ship.
I now have to wait 2 months for some packages because they're being shipped via sea that normally would have arrived within 10 days.
But that's just the way it is these days.
Do you mean it's the outbound shipments (from Japan or Romania to the US) that were affected?
And... I don't think that here in the US we have even had the option of shipping via "slow boat" for several years now.
From those countries TO the US. A lot of Japanese ebay sellers were caught off guard. But from what I was able to dig up on other sites, if they were to include detailed information about the recipients that the DHS was requesting, then it would be OK. Some of that info included SSN. Now, I love my Japanese sellers/vendors to death, but the likelihood that I'd ever hand out my SSN is ludicrous. But that was DHS requirement. Which is why Japan Post (which I think I has been privatized over the last few years) decided to just pull the plug on on everything over the 453g limit for outgoing airmail to the US.Originally Posted by Favorite Fabrics
You're right about surface mail outbound from the US - unless you go the cargo route. But it is definitely available for some/all (?) other countries TO the US via their post offices.
As for Romania - when the first Japanese vendor contacted me about the probable delay (he had sent it out and the package was returned to him because it weighed over the 453g), I wrote to my friend in Romania and mentioned it to her because I knew she was going to be sending some important stuff to the US within days. She asked at her local post office and they didn't have any restrictions. She went into a panic anyway and got it out immediately on that Friday, for a cost of over $300, which she expected. Whew! Crisis averted.
Except when the packages (plural) were returned to her local post office on Monday. They had gotten as far as Bucharest but got turned back there. It was not a good day. And the alternatives (FedEx and DHL) were over $1000. They were/are still taking packages because they use their own planes - not commercial passenger airlines.
Makes me wonder how Israel handles inbound packages.
Anybody here know?