Looking for information/advice from anyone in the UK.
For the second time this month, we've had a package returned to us from the UK. On the outside of the package it says "Not Called For". This means the customer was not home when Royal Mail tried to deliver it. Presumably a notice was left for her, to tell her that there was a package waiting for her. The notice should have been left on August 22, and the package was apparently at her Post Office until October 13th, when it began its return journey to us.
UK quilters... is Royal Mail generally good about leaving those notices advising you that you have a package? How much of a chance is there that a notice was never left?
Ready for the twists and turns of the saga? On October 2nd this customer e-mailed us to tell us that she had not received the package, though she had received our e-mail notification that we had sent a package back on August 12th. We responded by telling her (again) what the package number was, and suggesting that she check with her local Post Office to ask if they were holding a package for her. She e-mailed us again on October 6th to say that she had checked at the Post Office and they did not have a package for her.
Something's not right, because I have the package in front of me now and it was stamped by Royal Mail as being returned on October 13th!
UK people, does this sort of thing happen a lot? What have your experiences been?