Anyone has issues with ordering through Craft Connections??

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02-19-2010, 07:33 AM

LucyInTheSky

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Join Date: Sep 2009

Location: Seattle

Posts: 1,743

I ordered something out of stock through Craft Connections in Nov, ETA 1/6. No big deal, I can wait. Well, Feb 5 rolls around and I remembered it and I emailed them to ask. I wouldn't have had time to work on it between Jan and Feb, so it wasn't a big deal, I just wanted an ETA.

Well, no reply. So I just email them again to ask what gives. I really don't mind when something is delayed, since I knew it was out of stock when I bought it, but it bugs me that 1) they changed the ETA significantly without bothering to notify me and 2) they won't respond to my emails.

Have other people had issues with them? Or did the orders all go through smoothly?

02-19-2010, 08:55 AM

sewjoyce

Super Member

Join Date: Oct 2007

Posts: 9,496

I have never ordered from these people -- and now maybe I won't...

02-19-2010, 09:46 AM

redquilter

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Join Date: Nov 2008

Location: Long Island, NY

Posts: 8,807

Haven't ordered recently, but used to a lot and never had a problem. Call and talk to customer service.

02-19-2010, 10:21 AM

amma

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Join Date: Jul 2007

Location: Out searching for some sunshine :-)

Posts: 58,856

That is not very good customer service :(:(:(

02-19-2010, 10:41 AM

watterstide

Super Member

Join Date: Oct 2009

Posts: 5,453

i have never had a problem from them. i would call them,instead of an email.

they have not charged your order..i am sure, orders are usually charged the same day they are shipped. from any reputable shop..

02-19-2010, 12:25 PM

nativetexan

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Join Date: Feb 2009

Location: home again, after 27 yrs!

Posts: 19,388

oh that's a shame. i've used them in the past and always gotten fast delivery. times are changing. i'm hearing more and more things like this. complain , complain, complain.

02-19-2010, 12:45 PM

LucyInTheSky

Super Member

Thread Starter

Join Date: Sep 2009

Location: Seattle

Posts: 1,743

I'm glad y'all haven't had trouble. It's when I say I have trouble and get 100 "yeah, me too" that I get nervous.

I will give them a call. They haven't charged my card yet, so it's not a huge deal. Just kinda annoying.

Thank you for your comments :)

02-19-2010, 01:31 PM

ghostrider

Super Member

Join Date: Jan 2009

Posts: 4,688

They are one of my favorite suppliers and their customer service is a big reason why. Sorry you have run into trouble, but perhaps you should see if you can find whatever it is you wanted somewhere else and cancel with Craft Connection this time. I've never intentionally ordered something that was out of stock anywhere.