Thread: Babylock Ellegante2 can someone please help me???

I have had my BL for probably a little more than 2 years. Anytime I used the embroidery on it, I connected with my computer. Well today I had the bright idea that I wanted to move that machine to another table, so I could leave it set up for embroidery. Well I d/led a snowman and put it on a memory stick and my sewing machine just went blank. I phoned my friend, who doesn't have a BL but she asked if maybe I needed to upgrade and so I did. I then put the memory stick in the sewing machine and it said upgrade complete. Turn your machine off then on again - so I did......Now I have a screen asking me for a certification key with a keypad underneath. I cannot for the life of me find anywhere that mentions a certification key. Now I cannot do anything and I've wasted my last day off and accomplished nothing. Anybody out there that can help me??? Thanks, Wendy

Where did you get the upgrade and what upgrade did you do? When I purchased upgrades for my Ellegante I was given the key and told not to lose it as I would need it if I had to reinstall.

On rare occasion I have had what you discribed (blank screen). I turn everything off and then unplug everything then replug and turn back on. Sometimes I have had to do it more than once before it comes on.

I got the upgrade off the BL site. Jeez nobody told me about any key. I did turn the machine on and off but I can't get rid of the certification key notice. That means I cannot use my machine til this stupid puzzle is solved.....grrrrrrrrrrr I hate this kind of stuff. Thanks for answering me

Did you unplug it?

I think that you will have to call a dealer tomorrow or Babylock directly, and find out how to obtain a certification key.

Here is the upgrade manual where it talks about the cd for the upgrade and obtaining the certification key...it is kind of expensive to upgrade I think....I would probably explain to them that you thought you needed to install it cause your machine "crashed"

Do you have a cd for this upgrade? Cause if you load the cd on your computer it will give you a key.
http://www.babylock.com/ftp/whitepap...ationGuide.pdf