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Thread: Can I just scream in frustration because you will all understand?

  1. #1
    Super Member DonnaC's Avatar
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    My "main" (in other words, most expensive) sewing machine has just stopped working and I'm so frustrated!

    It's a Singer Quantum L-500 that I purchased a while back when the model first was released (BIG mistake). It's already been back to Singer in Tennessee twice for warranty repairs. It's a good machine when it works correctly, but when it doesn't, the problems are pretty serious.

    Today I was sewing along and it just STOPPED dead. The low-bobbin indicator keeps coming on, and it won't sew. I've tried everything - changed the bobbin, the thread, the needle, cleaned it out, talked sweetly to it - nothing.

    I just sent a somewhat nasty note off to Singer asking how long they expect me to struggle along with this LEMON of a machine before they acknowlege that it's a piece of cr*p and send me a new one. The second time I had to send it back for warranty repair, they made ME pay for the shipping, and there's no way on God's green earth I'm paying another $65.00 to return it again... THEY can pay this time. I've just had it. Right now I've got a $1,200 paperweight on my hands and I'm not a happy camper.

    Okay, now I feel better. I'm going to get out my lovely little workhorse Kenmore that never gives me any trouble, and try to finish the project I'm working on.

    I just knew you guys would sympathize, and I needed some sympathy.

  2. #2
    Super Member Darlene's Avatar
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    I sympathize with you something that expensive should do its job.

  3. #3
    Super Member Judith1005's Avatar
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    I'm sorry about your "paper weight" (lol). But i am in love with my Kenmore. It's just a simple machine. but...oh so reliable. Good Luck!!

  4. #4
    Power Poster dunster's Avatar
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    So sorry. Is there a local dealer you can work with? Perhaps they can get the ear of the company faster than a consumer (shouldn't work that way, but sometimes it does).

  5. #5
    Super Member MaryAnnMc's Avatar
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    Scream away. Feel better? Hopefully your letter will get a proper response. You deserve a new machine.

    Better yet, get your money back, and go buy a vintage machine you'll never have trouble with.

  6. #6
    Senior Member gigi10's Avatar
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    Don't you just hate it when that happens. I do. I read just the other day about a sew crazed woman. When they found her she was picking threads from her hair and she had a wild look in her eyes when the cops came. They finally found out that her machine would not work and they got to her just in time to take that screw driver from her tightly clinched fist. They were all relieved, but they could not not stop her from jumping up and down in her chair and shouting I will not pay $65.00 for postage again.

  7. #7
    Senior Member
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    What a bummer. No wonder you are frustrated. Unfortunately it does sound like you have a lemon. Good luck. Stick to your guns!

  8. #8
    Super Member DogHouseMom's Avatar
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    Argh!! I feel your pain, especially since it has to be boxed up and shipped - taking to a local dealer is enough of a pain when it's frequent.

    I remember reading the horror stories about the Bernina 830 when it first came out and the frustrations those people went through.

    I agree. I rarely buy the "new" model anything (especially car!). I'd rather wait until I can read reviews.

    Good luck.

  9. #9
    Super Member
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    Hugs!!!! Yes we understand. I am so happy to hear you still have your workhorse of a kenmore as backup. Hope it works for what you need to get done. Please let us know what if anything you ever hear back from Singer.

    Kat

  10. #10
    Super Member Darlene's Avatar
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    Quote Originally Posted by gigi10
    Don't you just hate it when that happens. I do. I read just the other day about a sew crazed woman. When they found her she was picking threads from her hair and she had a wild look in her eyes when the cops came. They finally found out that her machine would not work and they got to her just in time to take that screw driver from her tightly clinched fist. They were all relieved, but they could not not stop her from jumping up and down in her chair and shouting I will not pay $65.00 for postage again.
    I heard about that woman on the TV. She was really ticked.

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