Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 4 1 2 ... LastLast
Results 1 to 10 of 32

Thread: Clotilde

  1. #1
    Moderator tlrnhi's Avatar
    Join Date
    Jan 2007
    Location
    In the middle of a mess...
    Posts
    19,868
    I'm not sure exactly where to put this, so it's going here for now.

    I don't know how many of you have ordered from Clotilde, but I for one, will NOT order from them again!
    I put an order in over a month ago and FINALLY recieved it today.
    I had called them every week checking on the order and they said.. it's been mailed. No, we cannot tell you what date it was mailed. It should be to you within 6-8 weeks.
    I explained to ALL the people I talked to, nevermind, the people I bothered at their highly important job, that I was never sent an e-mail stating that the package had been shipped. Told them that they had already taken the money/payment out of my account, but I have not received anything as of yet. The last time I called was Monday and the lady told me...well, I guess you'll just have to wait a bit longer, won't you? I was polite and told her "thank you for taking time out of your busy day and answering my mundane questions". I then, hung up!

    So, needless to say, their customer service is horrible and I will NOT order from them again.

  2. #2
    Super Member Iluv2quilt's Avatar
    Join Date
    Jun 2009
    Posts
    4,537
    I've ordered from them before and received my things promptly. It sounds like they messed up and don't want to admit it, too bad their customer service is so poor. I'll think twice before ordering again, a month is a long time to wait. Hopefully it arrives soon.

  3. #3
    Super Member
    Join Date
    Apr 2007
    Location
    Alturas, CA
    Posts
    7,951
    With an attitude like that, I wouldn't order from them again either, but I would write a letter of complaint and let them know that you're telling all your friends about it also.

  4. #4
    Moderator tlrnhi's Avatar
    Join Date
    Jan 2007
    Location
    In the middle of a mess...
    Posts
    19,868
    I'm not even going to waste my energy on them. Not worth it.
    Just thought I'd post here to let people know that their customer service is awful. I've never received such bad service over the phone like that before.

  5. #5
    allisonirons's Avatar
    Join Date
    Sep 2009
    Posts
    175
    Thanks for the tip, I don't do business with places that don't know how to do business!


  6. #6
    Super Member justwannaquilt's Avatar
    Join Date
    Aug 2009
    Location
    Union, Missouri
    Posts
    1,576
    SIX to EIGHT WEEKS???? are you kidding me, I have sent in rebates, and special things like that, that do not even take that long, shoot while my husband was in Iraq and I was in KY a package only took 7-10 days AT MOST, normally more like 4-5 days!! where are they sending it that it could take six to eight weeks? around the world a couple times?

    I wont be ordering!

  7. #7
    Super Member
    Join Date
    Jan 2008
    Location
    Houston (Clear Lake), TX
    Posts
    1,599
    Word of mouth is one of the best advertising methods - both the good and the bad recommendatios.

  8. #8
    Moderator tlrnhi's Avatar
    Join Date
    Jan 2007
    Location
    In the middle of a mess...
    Posts
    19,868
    I order TONS of things online.
    The most it has taken anything was 3 weeks and even that was an error and when I contacted the company, they were VERY, VERY nice and credited money back to my account.
    Most packages take about 10 days for me to get them.

  9. #9
    Super Member Joan's Avatar
    Join Date
    Jul 2007
    Location
    Pine Grove, California
    Posts
    2,846
    Talk about timing....

    Terri, I had their catalog out last night looking for a
    few things I couldn't get in our LQS and am glad I
    read your post. They won't be getting "my" business.

    I'm sorry you had to wait so long.......

  10. #10
    Power Poster nativetexan's Avatar
    Join Date
    Feb 2009
    Location
    1,ooo miles from home
    Posts
    13,334
    Blog Entries
    2
    I've used them for years and years. I would still complain and you'd probably get a refund for shipping at the very least. Most probably they are understaffed these days, just like most every company out there.
    please try them again. i'm sure they don't want to loose your business.

Page 1 of 4 1 2 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.