Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 5 1 2 ... LastLast
Results 1 to 10 of 45

Thread: Connecting Threads Customer Service

  1. #1
    Senior Member CarrieC's Avatar
    Join Date
    Sep 2011
    Location
    Virginia
    Posts
    820

    Connecting Threads Customer Service

    I had to share this with all of you. I purchased 7 1/2 yards of a solid Taupe cotton from Connecting Threads (and some other goodies too) but the fabric was for a set of curtains for a friend's baby room. I took the job on as a rush and agreed to have the curtains to them today! My fabric arrived on Saturday the 17th, which is what I expected. So I gleefully opened the box and was appalled to see black dirty marks on the fabric, just about every yard or so. I was desperate - I HAD to use this fabric. So I bundled it and washed it, dried and then pressed it. The marks came out - no problem. In the meantime I emailed Connecting Threads, and told them not to refund anything as I was using this fabric, but more to let them know there was a problem. They absolutely refunded the money instantly. They were very apologetic and they were more than nice. I had pictures of the marks etc., but they didn't need that. Just a cheerful, quick refund with a store credit. It made the whole experience wonderful!

    So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.
    Carrie, Queen of the Seam Rippers!

  2. #2
    Power Poster mighty's Avatar
    Join Date
    Jan 2011
    Location
    Upland CA
    Posts
    18,362
    Now that is customer service!!!!

  3. #3
    Power Poster dunster's Avatar
    Join Date
    Mar 2009
    Location
    Albany, Oregon
    Posts
    10,701
    Every experience I have had with them has been wonderful.

  4. #4
    Senior Member
    Join Date
    Mar 2012
    Location
    Harrisburg, OR
    Posts
    444
    I agree... I've used their sister site, knitpicks.com quite a bit. The customer service line is the same, and I've always had amazing service. The even replaced a knitting needle that broke almost 2 years after purchase.

  5. #5
    Senior Member Jennie and Me's Avatar
    Join Date
    Jul 2011
    Location
    N.W. Missouri
    Posts
    652
    This just reaffirms my faith in them...thanks for posting.

  6. #6
    Senior Member helou's Avatar
    Join Date
    Feb 2011
    Location
    Quebec
    Posts
    863
    Blog Entries
    5
    wow this is really good customer service!

  7. #7
    Super Member Quilty-Louise's Avatar
    Join Date
    Mar 2011
    Location
    Hoping my SS won't know it is me sending them their SS package
    Posts
    2,628
    Blog Entries
    1
    I placed an order last week for some thread and fabric. I just
    love theirs fabrics high quality and nice to the touch.

    Although I am VERY sad that they discontinued their Bits & Buttons
    themed (sewing/quilting themed) line. I truly loved buying that fabric.
    Had I known they was going to discontinue it I would have bought a
    lot more of it when it was plentiful.

    Oh well live and learn.
    Louise - Expecting Ya-ya to be in April 2015. I collect mugs from the U.S. and around the world . Also collect homemade pincushions, sewing/quilting themed fabrics, and fabric in general.

  8. #8
    Super Member patski's Avatar
    Join Date
    Sep 2010
    Location
    Tucson AZ
    Posts
    1,553
    Blog Entries
    7
    that is why they stay in business and thrive! more lqs stores should be like that
    Patski
    always learning

  9. #9
    Junior Member
    Join Date
    Mar 2012
    Location
    hiding in my quilting studio
    Posts
    106
    That's so nice to hear. Glad it turned out well for you
    Cheryl, hiding away in my quilting studio

  10. #10
    Super Member auntpiggylpn's Avatar
    Join Date
    Jun 2011
    Location
    Michigan. . .FINALLY!!!!
    Posts
    6,917
    Blog Entries
    1
    Yay!!! It is all about customer service isn't it? A lousy experience can make or break 'em!
    No one has ever become poor by giving. - Anne Frank
    Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr.

    http://www.etsy.com/shop/TheQuiltedPig

Page 1 of 5 1 2 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.