CarrieC

I had to share this with all of you. I purchased 7 1/2 yards of a solid Taupe cotton from Connecting Threads (and some other goodies too) but the fabric was for a set of curtains for a friend's baby room. I took the job on as a rush and agreed to have the curtains to them today! My fabric arrived on Saturday the 17th, which is what I expected. So I gleefully opened the box and was appalled to see black dirty marks on the fabric, just about every yard or so. I was desperate - I HAD to use this fabric. So I bundled it and washed it, dried and then pressed it. The marks came out - no problem. In the meantime I emailed Connecting Threads, and told them not to refund anything as I was using this fabric, but more to let them know there was a problem. They absolutely refunded the money instantly. They were very apologetic and they were more than nice. I had pictures of the marks etc., but they didn't need that. Just a cheerful, quick refund with a store credit. It made the whole experience wonderful!

So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.

mighty

Now that is customer service!!!!

dunster

Every experience I have had with them has been wonderful.

misskira

I agree... I've used their sister site, knitpicks.com quite a bit. The customer service line is the same, and I've always had amazing service. The even replaced a knitting needle that broke almost 2 years after purchase.

Jennie and Me

This just reaffirms my faith in them...thanks for posting.

helou

wow this is really good customer service!

Quilty-Louise

I placed an order last week for some thread and fabric. I just
love theirs fabrics high quality and nice to the touch.

Although I am VERY sad that they discontinued their Bits & Buttons
themed (sewing/quilting themed) line. I truly loved buying that fabric.
Had I known they was going to discontinue it I would have bought a
lot more of it when it was plentiful.

Oh well live and learn.

patski

that is why they stay in business and thrive! more lqs stores should be like that

#1 AAA quilter

That's so nice to hear. Glad it turned out well for you

auntpiggylpn

Yay!!! It is all about customer service isn't it? A lousy experience can make or break 'em!