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Thread: Connecting Threads Customer Service

  1. #1
    Senior Member CarrieC's Avatar
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    Connecting Threads Customer Service

    I had to share this with all of you. I purchased 7 1/2 yards of a solid Taupe cotton from Connecting Threads (and some other goodies too) but the fabric was for a set of curtains for a friend's baby room. I took the job on as a rush and agreed to have the curtains to them today! My fabric arrived on Saturday the 17th, which is what I expected. So I gleefully opened the box and was appalled to see black dirty marks on the fabric, just about every yard or so. I was desperate - I HAD to use this fabric. So I bundled it and washed it, dried and then pressed it. The marks came out - no problem. In the meantime I emailed Connecting Threads, and told them not to refund anything as I was using this fabric, but more to let them know there was a problem. They absolutely refunded the money instantly. They were very apologetic and they were more than nice. I had pictures of the marks etc., but they didn't need that. Just a cheerful, quick refund with a store credit. It made the whole experience wonderful!

    So once again, I can recommend them to anyone - they truly exceed my highest expectations in customer service.
    Carrie, Queen of the Seam Rippers!

  2. #2
    Power Poster mighty's Avatar
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    Now that is customer service!!!!

  3. #3
    Power Poster dunster's Avatar
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    Every experience I have had with them has been wonderful.

  4. #4
    Senior Member
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    I agree... I've used their sister site, knitpicks.com quite a bit. The customer service line is the same, and I've always had amazing service. The even replaced a knitting needle that broke almost 2 years after purchase.

  5. #5
    Senior Member Jennie and Me's Avatar
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    This just reaffirms my faith in them...thanks for posting.

  6. #6
    Super Member helou's Avatar
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    wow this is really good customer service!

  7. #7
    Super Member Quilty-Louise's Avatar
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    I placed an order last week for some thread and fabric. I just
    love theirs fabrics high quality and nice to the touch.

    Although I am VERY sad that they discontinued their Bits & Buttons
    themed (sewing/quilting themed) line. I truly loved buying that fabric.
    Had I known they was going to discontinue it I would have bought a
    lot more of it when it was plentiful.

    Oh well live and learn.
    Louise - Ya-ya to Zachary April 13 2015. I collect mugs from the U.S. and around the world. Also collect handmade pincushions, sewing/quilting themed fabrics, and fabric in general.

  8. #8
    Super Member patski's Avatar
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    that is why they stay in business and thrive! more lqs stores should be like that
    Patski
    always learning

  9. #9
    Junior Member
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    That's so nice to hear. Glad it turned out well for you
    Cheryl, hiding away in my quilting studio

  10. #10
    Super Member auntpiggylpn's Avatar
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    Yay!!! It is all about customer service isn't it? A lousy experience can make or break 'em!
    No one has ever become poor by giving. - Anne Frank
    Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that. - Martin Luther King, Jr.

    http://www.etsy.com/shop/TheQuiltedPig

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