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Thread: Is the customer "always" right?

  1. #41
    Super Member Dina's Avatar
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    I am one of those folks who can't visualize the end product. Your customer may very well be the same way. In my case, I would appreciate a "mock up." It can't hurt to try, but the final decision, of course, will be hers. I think you are a very thoughtful quilter to be wanting a happy customer in the end. Imagine how bad it would be if she hated the end result and you hadn't shown her a "mock up" or expressed your concern?

    Dina

  2. #42
    Super Member sewdamncute's Avatar
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    Quote Originally Posted by Buckeye Rose View Post
    I have already received half of the quoted price...that way I am covered for the cost of materials if she doesn't pay second half. I agree with the mock up idea and will see what I can make up....I don't have EQ, so will just draw up something and show her.
    Let us know what she decides, especially after she sees a mock up! Maybe you could put a disclaimer on your label, like"designed by ----------, constructed and quilted by" your name here"
    Blessed Be
    Darlene

  3. #43
    Member
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    May 2011
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    Ohio State Quilt

    Quote Originally Posted by Buckeye Rose View Post
    I am in process of making a quilt for a customer who wants a combination of the OSU "O" (with black, gray and red borders) and adding some outer borders in browns and tans so the quilt kind of blends into her bedroom. Being a Buckeye fan, I love making the "O", but don't understand adding browns and tans. If the biggest part of a quilt is scarlet red, gray, and black....how does it blend with a room that is mostly brown? I guess I see it as a Buckeyes quilt and adding anything but gray or red is a travesty. It's a paying job and she will get it the way she wants....but it will also have my name label on it, so others will know who made it that way. How do you make something when you can't see the beauty in it? Am I being unreasonable....too much of a true fan?
    Would you post a picture of the quilt when you have it finished? Love Ohio State quilts!!!

  4. #44
    Member
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    Could you post a picture of your Ohio State Quilt - I love to see the different ones. Go Bucks - Thanks!!

  5. #45
    Super Member
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    If it turns out really ugly, I wouldn't bother with a label. I'd quilt it like she wants it and send it on it's way to it's new home.

  6. #46
    Super Member
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    No the Customer is not always right. However in this case they are paying you to make what THEY want, so in that they are right

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