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Thread: Dealer servicing...ever have them do things you didn't request??

  1. #1
    Senior Member Just-Lee's Avatar
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    I took my machine for it's free servicing, where it is supposed to be completely checked out and "cleaned"-HA, what a joke that is! Anyway, it just needed minor adjustments for the overwinding bobbin and reverse associated loops, as well as "cleaning". Well, when I unpacked it, I notice a ton of holes in the plate (whatever you call it) around the feed dogs! Well, before I took it in, the plastic bobbin window/ access did not open very easily, but I managed ok. Apparently, they didn't like it, so they installed some thingamajig and now the window flies completely off of the machine and onto the floor...and there are 6, yes 6 holes, in the plate now. It's awful! I did not even mention any problems that I was having with it, so why would they mutilate my plate?? ARGGGGGGGG :evil:

    Cleaning...I cleaned it before I took it in and it looks worse now. What is involved when dealers clean machines? How do you really know if they cleaned inside? I had lint all down around the bobbin case and everything, which had been cleaned before I took it in! Makes me mad and I really don't think you get what you pay for. I have big trust issues when I feel I have been mislead, so maybe I should just stick with the oldies that I can learn to fix/ service myself??

  2. #2
    Super Member donnajean's Avatar
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    I would ask them to replace the bobbin cover. If you had not complained about it, I don't know why they would change it.

  3. #3
    Senior Member Just-Lee's Avatar
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    Ok, maybe I couldn't think of the name due to lack of coffee, but it's the metal throat plate that has 6 new holes, besides the holes the manufacturer puts in them.

  4. #4
    Super Member ckcowl's Avatar
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    call them and ask some questions- why they changed your plate- where the old one is (there is a law in this country---that applies to pretty much everything- if ANY repair person replaces a part or any kind- for any reason- they are REQUIRED to keep it AND OFFER IT to the owner- they are SUPPOSED TO tell you what they changed-why they changed it- and show you the old part- which you are entitled to taking with you if you want it...
    make a call

  5. #5
    Super Member Tink's Mom's Avatar
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    Talk with the owner, TELL them that you want the one they replaced and that you are not at all happy with this repair.

  6. #6
    Power Poster dunster's Avatar
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    Wow, is it possible they gave you the wrong machine back? I'm fortunate that my local sewing machine repair shop (where I bought my machine) does great work.

  7. #7
    Junior Member mannem's Avatar
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    are you SURE you got the same machine back?

  8. #8
    Super Member May in Jersey's Avatar
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    I always put a return label on my machine before bringing it in for servicing, would find an out of the way spot for it. Some machines don't need the label as I've made a mark or chip in them by being careless.

  9. #9
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    Everyone has a good point, are you sure you have your machine? It really sounds fishy that the bobbin area is full of lint when it was clean when you brought it in. My LQS has a repair service and cleaning service and I usually take it in once a year. It never needs much repair and the service there is wonderful. The girls who work there can usually help with minor issues. They are wonderful.
    Sue

  10. #10
    Super Member Raggiemom's Avatar
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    I would double check and make sure you got back your machine. If it is, I would call and let them know you're not satisfied with their service and ask for an explanation. If you're polite and non-confrontational, hopefully they would be too. Although that doesn't always work! I hope you're able to get this straightened out. Let us know what happens.

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