Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12

Thread: Deceptive day at the big chain fabric store

  1. #1
    Super Member k9dancer's Avatar
    Join Date
    Aug 2010
    Location
    Mena, Arkansas
    Posts
    1,337
    Blog Entries
    2
    OK, my BFF and I decided to have a girl's day out, so we went to Hot Springs and visited the local big chain fabric store. (You've heard of it and it's NOT JoAnn's.) Heard they were having a sale. So......

    We go in, and sure enough, there are sale signs everywhere. There was a small section that caught our eye: "Batiks 50% off." Yay! We each selected several bolts, and browsed the quilting notions at the same time. Sale signs everywhere. Sounds great so far, right?

    Wrong! We got to the cutting table and giddily announced to the clerk how happy we were to find batiks at half price. Then she told us that ALL of the batiks we had selected off of the small section marked batiks were not batiks, and not on sale. Unbelievable. I made a couple of remarks about bait and switch and my friend and I both declined to purchase any fabric.

    Also, the quilt notions marked 'sale' were not on sale, either. The manager and I had quite a discussion about it, and she told me that it was company policy to use double sided sale signs. I told her that if I were in the produce section of the grocery store and saw a sign that said 49cents a pound on oranges, that I would never think that the sign actually referred to the pears on the other side of the display. She didn't have much to say about that.

    I think I'll buy my fabric online from now on.

  2. #2
    Super Member DebraK's Avatar
    Join Date
    Jan 2010
    Location
    West Coast
    Posts
    8,489
    bad practices. I hope you saved your money.

    ps: I love your kitty.

  3. #3
    Super Member OneMoreQuilt's Avatar
    Join Date
    Aug 2010
    Location
    Grant Park, IL
    Posts
    1,165
    Bummer. Maybe your refusal to purchase will make them think twice about false advertisement. Did you call their home office?

  4. #4
    Shari1967's Avatar
    Join Date
    Jan 2007
    Location
    currently in VA
    Posts
    258
    Quote Originally Posted by OneMoreQuilt
    Bummer. Maybe your refusal to purchase will make them think twice about false advertisement. Did you call their home office?
    Definitely place a call or email the headquarters. I had an issue with a large chain craft store one time and was livid. Within 24 hours I had a call from the store manager who had gotten a call from the district manager and there were actually changes made in the store over a certain product because of my complaint. I'm not one to usually do that but man they really ticked me off that day.
    Also, I've learned that many times policies look great on paper but don't really go over well with customers and they need to know that too otherwise they'll never change anything.

  5. #5
    Super Member k9dancer's Avatar
    Join Date
    Aug 2010
    Location
    Mena, Arkansas
    Posts
    1,337
    Blog Entries
    2
    Oh, I'm gonna be calling and writing.

  6. #6
    Super Member tuesy's Avatar
    Join Date
    Feb 2009
    Location
    Home!.. Why? Where are you?
    Posts
    2,260
    I don't blame you one little bit! I would've done the same thing and then went over to the manager to tell them how wrong it was. I don't like when companies do this kind of thing. It's so very wrong!

  7. #7
    Senior Member Mary M's Avatar
    Join Date
    May 2010
    Location
    Montana
    Posts
    931
    Have a good idea which store that was. They never have signs correctly and yes, I too had the same experience with the batiks. There was also another time that a certain fabric line was advertised as 50% off and yet when taking the fabric to get cut they said it was only a certain few that was on sale. They have one heck of a time with getting their signs correct and placing no signs often on fabric that is not on sale. I have asked them nicely to please place signs where they belong and to honor the fabric at price that the ad says it to be. Doesn't make for nice happy shopping.

  8. #8
    Super Member scowlkat's Avatar
    Join Date
    Jul 2010
    Posts
    2,533
    Blog Entries
    11
    Yep, believe I know what store you are referring to also. They are notorious for sending out sales ads with multiple sale dates included and you have to be very careful to check which sale is for which date. Then the signs in the store are never applicable to where they are placed or so it seems. And in our local _ _ _ _ _ _ _ 's, the store personnel are not helpful at all, in fact, downright surly most of the time. I try not to be too upset with them though because if the company practices such sneaky tactics with the sales, think what they must treat their employees like!!!

  9. #9
    Power Poster Sadiemae's Avatar
    Join Date
    Oct 2009
    Location
    Idaho
    Posts
    11,365
    Blog Entries
    20
    It isn't too hard to figure out which store you are discussing. I will say that if the sign says Batiks and does not specify a certain one on the sign, my store would give you the sale price. The sale signs are almost always placed in the right place, and if someone forgets to remove one they will give the sale price. I know that it is the responsibility of one person to place all of the signs here, usually on a Thursday night. That is a big job, but our store does a very good job. If this person is not a good employee I can see where you would have problems.
    Our store also has good customer service. They are very helpful unless they are extremely busy, which is understandable as far as I am concerned.

  10. #10
    Super Member Nanamoms's Avatar
    Join Date
    Nov 2010
    Location
    MS
    Posts
    3,175
    Blog Entries
    1
    Oh, yes, those multiple sales dates in the flyer drive me nuts. I look thru it and end up needed 1 item from every different day AND nothing carries over to Senior Day. I've had to even tell the cashier that certain items were on sale as evidenced by their signs. She asked me "if I was sure". That particular item actually "spelled out the name of the notion" and I told her I would go get the sign!! LOL It was actually visible from the checkout counter!! Most of the sales staff have been there forever so they should know the store well!! I do wish they would get away from carrying so many "home goods" and carry a wider selection of fabric and notions. I can go elsewhere to buy a wrought iron table!!

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.