Let me start by saying I love my Baby Lock Unity & Elizabeth - my original dealer, not so much. The buying and financing were fine, but I didn't get the support I expected or need to utilize all my wonderful Unity can do ( I'm good with Lizzie she's my travel/classes girl). Needed some help and advice on embroidering phrases on one of the inner borders on a donation quilt I'm making for my school. Called my dealer to talk to the person who functions as their instructor- she wasn't available & is calling back (well they're closed for the day & didn't get a call...) I asked the person on the phone if they had a continuous hoop in stock-that's when the bomb dropped: "Well we're no longer a BL dealer"...
So after much searching got the BL corporate # to get connected to Customer Service. A lovely woman called me back, listened to my story & my heartfelt wish that I had chosen the dealer in Tampa-who was a little farther but has an excellent reputation, and offers many BL instructional classes. She said she would call them, explain and ask that they become my dealer. An angel of mercy from Keep Me in Stitches called me within minutes to tell me yes, they will be my dealer, but I won't have to travel to Tampa because they are opening a dealership AND Quilt Shop next week just down the road from me by Largo Mall! I am beyond excited and just had to share :-) Of course it is my duty as a citizen of Largo to support the local economy :-) If you're in our area of FL this winter be sure to visit them and our other wonderful quilt shops--we're a Quilting hot spot!




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