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Edit Craftsy order?

Edit Craftsy order?

Old 07-19-2016, 11:48 AM
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Default Edit Craftsy order?

I have just placed an order and thing in my cart that I did not want were added to the order. Can anyone quickly tell me how to edit my order?

Thanks!
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Old 07-19-2016, 11:51 AM
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If you've placed the order, I think your best bet is to either email or call, making reference to the order number, and explain the problem.
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Old 07-19-2016, 11:54 AM
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I keep filling out a form but keep asking to submit it!! No, there are no errors!!
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Old 07-19-2016, 11:57 AM
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Yes, I'm trying to find a phone number and can't seem to. Will look some more! Thanks.
OK, think I did it by email!! So clumsy! Phone said "not taking calls at this time". Huh?
Anyway hope you all have better luck with your orders!!

Originally Posted by joe'smom View Post
If you've placed the order, I think your best bet is to either email or call, making reference to the order number, and explain the problem.

Last edited by Kitsie; 07-19-2016 at 12:08 PM. Reason: more info
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Old 07-19-2016, 03:37 PM
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OK. finally straightened out. My bad for not checking my cart before placing the order. Anyway I was told via e-mail that the order had already been shipped (boy, is that fast!?) and that I could return the unwanted products free. As they probably hope, I will keep them as they were not expensive - a Sewline glue pen and refills.
Next time I'll just be more careful!
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Old 07-19-2016, 03:50 PM
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Originally Posted by Kitsie View Post
OK. finally straightened out. My bad for not checking my cart before placing the order. Anyway I was told via e-mail that the order had already been shipped (boy, is that fast!?) and that I could return the unwanted products free. As they probably hope, I will keep them as they were not expensive - a Sewline glue pen and refills.
Next time I'll just be more careful!
I took advantage of a free class offer, and chose the Learning Hand Applique. I think the Sewline glue pen could come in handy. Are you taking the applique class? This is my first real craftsy class, and I really like it.
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Old 07-20-2016, 06:23 AM
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No, not doing a class, but I love the little pens for doing hexies and appliques. Enjoy your class!
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Old 07-20-2016, 06:29 AM
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I have ordered twice from them but haven't made a mistake. Nice to know they have a good customer service and fast shipping.
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Old 07-20-2016, 10:12 AM
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Originally Posted by slbram17 View Post
I took advantage of a free class offer, and chose the Learning Hand Applique. I think the Sewline glue pen could come in handy. Are you taking the applique class? This is my first real craftsy class, and I really like it.
I bought one of those and really like it (It's the Fons/Porter version, but I think it's the same.). It goes on much more smoothly than the bulky glue sticks. The La Pass crowd swear by it. I think you'll like it.
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Old 07-20-2016, 03:58 PM
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Teresa, I have used one before and really like it too. Think I gave it away, but was going to get another- just not right now!
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