I ordered a design from Urban Threads. My machine is telling me that I cannot use the hoop.The design is reading 8.60 x 4.63. The hoop size is 10.25 x 6.25. My machine is a Baby Lock Ellageo Plus. Someone suggested to me that I may need to reformat the design. I have never had to reformat a design as of yet. I have only had my machine a few months, and still fairly new to embroidery. Can some out here possibly tell me how to do this? Any other suggestions are welcome as well.