Thread: Error code 1010 on Bernina 780E

I had a nasty thread jam- bird's nest - while running an Amazing Designs embroidery program. I had the same issue over the weekend at the same spot in the program - color 4. I had the machine in the shop today getting a few things checked out. Everything was Ok so i came home and started the same program. Everything was running well until color 4. This time there was another thread jam but when I tried to cut the threads I realized my needle was stopped in the down position. My machine gave an error screen advising to use the hand wheel to raise the needle. I tried to raise the needle but it wouldn't budge. I then get this message on my screen - "Error 1010 Main drive sync failed! Restart machine". I shut the machine down and restarted it but got the same message. I turned the machine off for a few minutes thinking it might help but still got the same error message. I'm sure this is going to be a fix at the dealer issue but I just hoped someone here might have a clue as to this error code. I can't find anything on the Bernina website regarding this code. Thanks for any help you can offer.
Chris

If you keep having a problem in the same place with a specific embroidery design, it's either the design file, or your thread, not your machine. I suspect a badly digitized design or corrupted file. Once you get your machine sorted by the tech, don't try that design again, contact the place you bought the design from.

I hope it didn't throw your timing out.

I have the same problem with my Bernina 180. It always creates a thread nest in the exact same spot on a basting stitch. Since it is a single line stitch design, I can easily clear it. Makes me crazy.

I have a 780, so I'm curious as to what your dealer diagnosed? It does sound as though the problem is with the file and not the machine since you repeatedly had issues in the same place, each time you stitched out the design.

Thank you, Ricardo . . .glad to know it was an easy fix. I'll remember this