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Thread: Extra shipping costs

  1. #1
    Super Member Cris's Avatar
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    I emailed Planted Seed Designs about the extra postage on my fabric order. I riled up some people on this board, but here is the response:

    Thank you for contacting us regarding the collected postage concern. We were aware we had a glitch in our system when we had to raise our rates because the US Postal Service raised theirs but it appears it still exists. Your on-line postage should have been $4.95.

    My sister and business partner, Jean Thompson, will phone you later this afternoon for your credit card number so we can credit your account the difference.

    Thank you again for bringing this to our attention. We'll be investigating this further.

    So I am happy I emailed and there will be a resolution for everyone!

  2. #2
    Power Poster Mariposa's Avatar
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    I hope that phone # isn't your real one-?! Probably should remove it from here. Lots of folks can see it~~

  3. #3
    Super Member lynnsim's Avatar
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    Thanks for sharing the outcome. Just think, if you hadn't followed through, you would have never rec'd a refund and would continue having bad feeling about this site.

  4. #4
    Moderator QuiltnNan's Avatar
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    glad for the positive outcome on this.

  5. #5
    Super Member beachlady's Avatar
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    I am glad they will refund some of your money. They may get more business from the QB. I had not heard about them and will check them out!

  6. #6
    Super Member LindaR's Avatar
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    Quote Originally Posted by Mariposa
    I hope that phone # isn't your real one-?! Probably should remove it from here. Lots of folks can see it~~
    where????

  7. #7
    Super Member fabric_fancy's Avatar
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    and to think some people felt you shouldn't say anything.

    glad it all worked out for you

  8. #8
    Power Poster nativetexan's Avatar
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    i started to order tickets to an Irish stepdancers play to be done here in my city and online it said $6.50 shipping. for two tickets!! i called and was told it was definitely a glitch. they did not charge me that much, but it pays to call to make sure of things like that.

  9. #9
    Super Member LindaR's Avatar
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    I thought this might be interesting, I received this Friday, 2" wide, no extra tape, arrived with no ripping etc. just don't know who to believe, its weird

    no ex tra tape was used???
    Name:  Attachment-175076.jpe
Views: 5
Size:  48.5 KB

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