familiar with ordering at allbrands??
02-11-2010, 12:48 PM
#12
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Thread Starter
Join Date: Feb 2010
Location: Switzerland
Posts: 1,021
Boah, I am quite p.........ed right now. After not beeing able to get throgh to them by mail I just called again, and again and again.
Having just a real person at the other end was amazing but stupidly she put me through to the office of the payment verifikation................and there was this answering machine. The Lady had gone for lunch. I left a message that I will call again in one hour. They have my phonenumber but sure wont call.
After an hour there was still the answering machine and I left a message, that I dont want to leave a message but speak to a real person.
Well this person send me five minutes later a mail saying that I HAVE TO change my paying method as the authorization of my vica card has been canceled. (BY WHOM???) Now I am suposed to wire money which would cost me another 30$ the least and I just asked to cancel my order and confirm that with a mail. Have to look what happens..............
I dont wire money to a online shop and maybe never see the hoop. They quoted on the order form 140 some$ for shipping and now she wrote she has to find out whether they can send it by USPS direkt from the manufacturer!?
Having just a real person at the other end was amazing but stupidly she put me through to the office of the payment verifikation................and there was this answering machine. The Lady had gone for lunch. I left a message that I will call again in one hour. They have my phonenumber but sure wont call.
After an hour there was still the answering machine and I left a message, that I dont want to leave a message but speak to a real person.
Well this person send me five minutes later a mail saying that I HAVE TO change my paying method as the authorization of my vica card has been canceled. (BY WHOM???) Now I am suposed to wire money which would cost me another 30$ the least and I just asked to cancel my order and confirm that with a mail. Have to look what happens..............
I dont wire money to a online shop and maybe never see the hoop. They quoted on the order form 140 some$ for shipping and now she wrote she has to find out whether they can send it by USPS direkt from the manufacturer!?
02-11-2010, 01:10 PM
#14
Super Member
Join Date: Apr 2007
Location: North Carolina - But otherwise, NOTW
Posts: 7,940
Probably a blessing that they cancelled it. If something starts out so bad, chances are it won't get better as you go more into it. Have you tried Marshall Dry Goods? They are also online, not sure of all products they have, but I have bought several times from them and they are great!!
02-11-2010, 02:25 PM
#16
Super Member
Thread Starter
Join Date: Feb 2010
Location: Switzerland
Posts: 1,021
sure a blessing. Got the advice to contact Kathy Quilts in Utah and guess what: they promise me the hoop within 10 days for the same shipping cost as allbrands. Keep fingers crossed that this will work out.
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