WM has to take something back even if it is past "their" warranty? I know when my Ipod messed up they would only take it back within 15 days, luckily it tore up th 14th day. After the 15th day I would have had to use my Apple warranty that is good for a year and send it to the manufacturer.
I can't believe the rep at Brother treated you like that. AND that you would have to pay the shipping when it is under warranty...by the time you pay that a few times....you'd be halfway to another machine. Okay..probably not that far but shipping is expensive.
I'm sorry you are having all of these troubles! Just remember, what goes around, comes around and those hateful *** people will get theirs....I guarantee it!