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Thread: FYI when ordering online

  1. #1
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    Last week I checked out a sale at Erica's Sewing for a 75% off sale (posted here) and found some great fabrics that would round out some of my projects. I ordered 11 items knowing that a few could be sold out due to timing of order and update of website. I received 5 items and was charged what I thought to be excess postage. I did contact them and they adjusted my charges. That is good but there is one thing you should know- they tack on a $1 handling charge. In their reply: "We really to try to ship the least expensive way (actual shipping cost + $1.00 handling)."

  2. #2
    Member melhuff's Avatar
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    IF they are actually only charging the actual shipping cost, that might not be too bad...remember they do have the cost of the boxes, packing material, personnel to pull & pack your order, person who took the order and put it into their system...the list goes on. The company I work for, if for example, a customer wants to use their own shipping (UPS, FedEx, ect) account, they charge $2.50 per box for the above fees.
    Sometimes there are lots of hidden extras we dont think about.
    Thanks!
    Melinda

  3. #3
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    I don't have a problem with the handling fee if it was on their website. Full disclosure so I can make an informed financial decision.

  4. #4
    Google Goddess craftybear's Avatar
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    thanks for letting us know

    Quote Originally Posted by AUQuilter
    Last week I checked out a sale at Erica's Sewing for a 75% off sale (posted here) and found some great fabrics that would round out some of my projects. I ordered 11 items knowing that a few could be sold out due to timing of order and update of website. I received 5 items and was charged what I thought to be excess postage. I did contact them and they adjusted my charges. That is good but there is one thing you should know- they tack on a $1 handling charge. In their reply: "We really to try to ship the least expensive way (actual shipping cost + $1.00 handling)."

  5. #5
    Super Member plainpat's Avatar
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    I agree with you. Don't be adding charges "surprises" to my bill unless I've agreed to them.How can I agree when they're hidden? Not a good business move.

    Quote Originally Posted by AUQuilter
    I don't have a problem with the handling fee if it was on their website. Full disclosure so I can make an informed financial decision.

  6. #6
    Power Poster amma's Avatar
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    Quote Originally Posted by melhuff
    IF they are actually only charging the actual shipping cost, that might not be too bad...remember they do have the cost of the boxes, packing material, personnel to pull & pack your order, person who took the order and put it into their system...the list goes on. The company I work for, if for example, a customer wants to use their own shipping (UPS, FedEx, ect) account, they charge $2.50 per box for the above fees.
    Sometimes there are lots of hidden extras we dont think about.
    Thanks!
    Melinda
    I agree, packaging and packing material all are a part of the shipping costs as well as labor. Either they add it onto the shipping costs or into the costs of the items :D:D:D

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