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Thread: Good Service

  1. #1
    Junior Member shamrock's Avatar
    Join Date
    Apr 2010
    Location
    Finger Lakes area, NY
    Posts
    273
    I ordered one of the new EDGE rotary cutters ages ago from Keepsake Quilting. It was unavailable so long I almost forgot about it. When it did arrive, it wouldn't cut air. DH & I turned the blade, loosened it, he thought it might have a little burr on it. Anyway, I e-mailed the company that makes them, Sullivan's USA. They appologized for the bad blade asked for my mailing address, I had a new blade within 3 days. It works great.

  2. #2
    Senior Member Bluphrog's Avatar
    Join Date
    Jan 2008
    Location
    Porter, TX
    Posts
    530
    Don't you love it when a company gives good service? And thanks for sharing good news.

  3. #3
    Power Poster sueisallaboutquilts's Avatar
    Join Date
    Feb 2010
    Location
    Ohio
    Posts
    17,478
    Thanks for sharing good customer service! Definitely an upper :)

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