My Pfaff has been in shop 2 months

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10-25-2011, 05:45 PM

sewbelle52

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Join Date: Jan 2011

Location: Cadiz, KY

Posts: 196

What should I do? My 4-yr.-old Pfaff 2170 quit on August 22nd and they keep trying to fix it but to no avail so far. The shop is a registered/licensed Pfaff dealer and repair shop. Technichian has tried replacing parts and mother board but still doesn't work. They are shipping it to Pfaff tomorrow. Are talking of me trading for an upgrade but I'm not going for that! Anyone have problems with this machine or do I have a lemon? Have not used it excessively.

10-25-2011, 05:49 PM

CoyoteQuilts

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Join Date: Mar 2010

Location: Tennessee

Posts: 2,189

Sounds like a lemon, but if it is going back to the factory they will probably find out the problem.

10-25-2011, 05:52 PM

craftybear

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Join Date: May 2009

Location: Central Indiana (USA)

Posts: 30,181

that is terrible will they give you a loaner sewing machine while yours is being repaired?

Quote:

Originally Posted by sewbelle52

10-25-2011, 05:58 PM

QuiltnNan

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Join Date: Mar 2011

Location: western NY formerly MN, FL, NC, SC

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the factory may find that it is a lemon and might trade a reconditioned one for it. keeping fingers crossed

10-25-2011, 05:59 PM

medots

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Location: yelm, wa.

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they should give you a loner,

10-25-2011, 06:00 PM

sewgull

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Join Date: Oct 2009

Location: South Carolina

Posts: 3,155

Don't be talked into upgrading until you have name for problem. What seems to be the problem with your 2170?
I have 2140 and 7570.

10-25-2011, 06:10 PM

AliKat

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Join Date: Apr 2007

Location: Phoenix, AZ

Posts: 2,943

That would be when I would be thinking "bad words, bad words" because I don't seem to remember what bad words are anymore.

If you bought the machine from that store I would definitely press for a loaner.

ali

10-25-2011, 06:40 PM

Carron

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Join Date: Oct 2010

Location: desert area of California

Posts: 2,206

Mine was in the shop for two months because they were having problems getting the parts. But now it works like a charm.

10-25-2011, 06:47 PM

scowlkat

Super Member

Join Date: Jul 2010

Posts: 2,500

No way would I upgrade until they resolve the issue you have now! In fact, they should have already offered to replace the machine IMHO! If my dealer took that long, I would ditch them! But I am spoiled. Have been doing business with the same dealer since 1974 and never had any problems! They are wonderful. I drive 150 miles each way to see them!