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Thread: HELP - My accu go cutter is stuck

  1. #1
    Senior Member sewaholic's Avatar
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    Can anyone tell me what to do. There is about 2 inches to go and it wont go forward and wont go back, the handle makes a terrible sound. I think I broke it. Only doing 3 layers of cotton fabric and using the 8 inch rag die.

  2. #2
    Super Member luvTooQuilt's Avatar
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    Quote Originally Posted by sewaholic
    Can anyone tell me what to do. There is about 2 inches to go and it wont go forward and wont go back, the handle makes a terrible sound. I think I broke it. Only doing 3 layers of cotton fabric and using the 8 inch rag die.
    Yikes.. can ya kinda force it without further damage to which ever way is the shortest.. Id call Accuquilt in the am with the problem.. they might have something to say to help you..

  3. #3
    Senior Member sewaholic's Avatar
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    Have tried forcing and was scared of the sound it made, tried pulling and tugging even swearing. Tomorrow is Sunday here. I will email someone in the USA and see if they reply.

  4. #4
    Super Member virtualbernie's Avatar
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    Oh no! That's scary! I have a GO. I'll be watching this post!. :shock:

  5. #5
    Super Member gale's Avatar
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    Someone on the email group's accuquilt Go broke. I don't think she ever updated what they said when she called.

  6. #6
    Super Member Candace's Avatar
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    I've heard a few people that have broken their GO. When did you buy it? There's a limited time warranty, but maybe it's still covered? Hope so:<

  7. #7
    Senior Member sewaholic's Avatar
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    Yeah I've only had it a couple of months and hadn't got around to filling out the warranty :oops: Hardly used it.

  8. #8
    Super Member EasyPeezy's Avatar
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    If you've used and maintained it as per their instructions then they should
    replace it. This is from their website.

    Care & Maintenance: For best results, always keep your GO! cutter clean
    and lint free. To clean the cutter inside and out, use a soft dry cloth. Avoid
    abrasives, solvents and spray cleaners. If necessary, wipe with a damp
    cloth, then polish with a dry cloth. Use canned air to clear lint from roller
    area. The GO! fabric cutter does not have replacement parts.

    Limited One-Year Warranty: We promise your personal AccuQuilt GO!
    cutter will be free from defects in material or workmanship when used as
    directed. If you experience a manufacturing defect within one year after
    purchase, AccuQuilt will repair or replace the cutter at no charge.
    Improper use, excessive wear and tear caused by commercial use and/or
    damage caused by the user will void the warranty. This warranty covers
    only the cutting unit--not mats or dies. To receive a replacement unit,
    return the cutter to the place you purchased it.

  9. #9
    Senior Member sewaholic's Avatar
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    Thanks - I purchased it from USA because it was on a free shipping deal. Tossed up will I or won't I. It ended up being half the price as to what I would pay for one here. So the free postage clinched the deal. It will cost me about $130. to post back. The handle now just turns and my mat, fabric etc are stuck in the machine. Geez. Think I will contact a supplier to Australia and see if they can do anything. I've cut out one and a half quilts. A friend bought one the same time I did. Hers is making creaky noises.
    Damm just bought a whole lot of dies too. Not even touched them. Will keep you all posted.

  10. #10
    Member SewSydney's Avatar
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    Good luck with it. I've thought about buying one from the States too, they are so expensive here. Will be interested to see how you get on.

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