skothing

Question : On June 9th I had turned my Diamond over to have a small part fixed and cleaned. I have no idea how much longer it will take to be fixed. The small piece is on back order and the small piece now covers the entire top of the machine. The repairman did say I had one of the cleanest machine he had ever seen. I grew up with my uncle teaching me how to maintain a sewing machine. I have taught how to maintain machines at a retreats. So I thought replace the small part and give my baby back. First time I have let her out of my sight, in 5 years. I feel exposed not having it here.

The shop has offered me another Diamond as a loner, but I feel like a trader to my baby . I afraid something might happen to the loner. Sooooooo how long is to long to have your machine gone for a repair?

barri1

I think I would max out on three weeks. Think I am being generous. Two would be acceptable.

Peckish

Two weeks is about all I could handle. I understand if they had to order a part, but holy cow, that was three stinkin' months ago! I would insist they give me a loaner. You are not being a traitor to your machine. Think of your machine as spending some well-deserved time at a spa.

katier825

I agree with the others, 2-3 weeks should be all that is necessary. Is the machine useable? Could you use it until the part comes in? If not, I would definitely ask for a loaner. You should look for a 2nd machine as a backup. Featherweights are great and they don't take up much space. I use mine more than my Sapphire for general sewing. I haul the Sapphire out when I want to use decorative stitches or to quilt.

QM

I would insist on a loaner. These days, both repair places and the manufacturers keep minimal inventory, so this is happening more and more. Fortunately, my marvelous dealer knows how much I need my machines.

Jan in VA

Seems like you have two options.
Ask for it back til the part comes in.

Accept a loaner with written specifics (about who is $$ responsible) about breakage, damage, scratches seen when you return it.

Or three if you are willing to continue to wait!

Jan in VA

Toni C

If the parts are on backorder there is nothing that the repair person can do. If they are willing to give a loaner and you have no backup machine, do what Jan said and take it. Think of it as an alternate player in your line up. The show MUST go on!

Lori S

Sometimes they send them back to Viking for some repairs. I know my Mom's ruby ... they only do simple cleaning any thing else goes back to Viking. Is your machine even at the shop? If you have opportunity check to see if its even there. If it did indeed go back to Viking ... they ( where you dropped it for service) need to be more aggresive in finding out the status.
All that being said ... it really should not be taking this long , no matter who has it.
Do take the loaner.. I know its not like your very own machine , but why suffer , It may even help them get a bit more urgency in getting the reapairs done , knowing you have one of their very expensive machines.

21quilter

Wow.....and I thought a week was a long time to be without my machine. That was for a cleaning. Never had to deal with a broken machine.....knock on wood.

I would take the loaner......I'd miss sewing too much!

LTeachergeorge

I feel your pain! My SE went into the shop 3+ weeks ago (only for cleaning and checking!!) and I'm about to go crazy without it. Some part is on order -- I have a Sapphire back-up but it's amazing how much embroidery you "need" to do when you can't. If I were you, I'd take the loaner!! In fact, I'm thinking about asking for one.