Thread: How often to have machine serviced?

Genden, yes caregiving is hard,but you are so blessed for doing it. Good that you have something to do in your down time.Take care!!

I'm so happy that the dealership backed down on their outrageous response to you, especially given all the issues you have been dealing with. I do not own a Bernina, however, but I do have a Janome 4000, which is getting older, just like I am (LOL) too. I think it was suggested that I bring her in for servicing every year; however, I do not always do that. I do regularly (especially when the "pitch" changes on my machine), clean out my bobbin case, and the area under my machine, and clean out all the lint that collects from my sewing and quilting; but when that doesn't pass the "hearing" test, I bring it in to the dealer to have it cleaned, oiled and serviced. I am probably weird, but I do not even know where I could oil the machine and I was told when I purchased it that I shouldn't oil it, but leave that to regular servicing. I'm sure that my machine is 15+ years old and (knock on wood) keeps on sewing for me and doing a good job of it as well. You're right, the dealership should have sent you a reminder of your anniversary date, it's only good business for them. I wish you and your husband well, as being the sole caretaker can be very difficult. God bless.

The calendar idea is a good one, but even if I had had it on the calendar, I was not in a position to take it in at that time. Currently, I am only 6 weeks past that date. Though it has been 6 weeks past the anniversary of the machine purchase, it took four weeks past the purchase date before they had the cabinet for the machine that I purchased from them. I couldn't even use the machine until I had a cabinet for it. A business does best that takes care of its customers. I don't think that I am unreasonable or asking for something that I shouldn't have. My daughter has
come to stay with me temporarily to help and she will be able to help me get the machine to the dealer. Picking it up may be another problem because she may not be here then, but perhaps a neighbor can help.

I have a Viking that I got in 1977 and I have taken it in pretty much every year for servicing. I clean the lint out along the way but for a good cleaning and tune up it goes to the shop. I have never had to repair anything on it and it is still going strong. I can tell the difference in the way it sounds before and after it has been serviced.

Sorry about your husband's illness and the care he needs. From experience I know how difficult life is for a full time caregiver. I would say a shop that gives you that kind of attitude after you explain why you missed the anniversary date is not looking for your business or any of your friend's business. I also know how just being able to do or even think about a quilting project can help keep you going. Get the machine serviced when time allows and don't be too concerned about it. Perhaps a friend could take it in for you.