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Thread: i wish i had known

  1. #1
    Member
    Join Date
    Feb 2015
    Posts
    29

    i wish i had known

    my elna jammed up and there was a new sewing machine repair shop in town so i took my elna to him.
    I should have known he was not good with new machines as he only had old machines in his shop.
    He told me he repaired and serviced my machine and charged me 60 dollars .
    When i got it back it just would not run right skipping stitches and would not go over seams.
    i than thought about taking my machine to the dealer that i bout it from he employes told me if this was my only machine take it else where as the owner of the shop has a tendency to lose sewing machines
    Final my next avenue was to take it to a elna dealer i haed ordered several parts and other items to go with my machine .
    it took three days for her to fix my machine the first guy did a lot of damage trying to adjust a elna that has a computer in it by hand it is now running like a dream taking it the 144 miles round trip was well worth the trip. It cost 124 dollars so it was not to bad i also found out that the walking foot the dealer that loses machines sells a person the wrong feet i bought a walking food from her and it was doing a lot of damage to my needle bar because it was the wrong one.

    the moral of the story is know who is working on your machine

  2. #2
    Junior Member
    Join Date
    Oct 2013
    Location
    ontario,canada
    Posts
    228
    Nice to now know who you prefer to deal with but that was a frustrating way to have to learn.

  3. #3
    Super Member
    Join Date
    Jun 2011
    Location
    Illinois
    Posts
    4,783
    Glad your problem was fixed.....sad though that help had to be that far away....

  4. #4
    Power Poster
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    May 2008
    Location
    MN
    Posts
    16,382
    Sometimes trying to "make do" costs a lot more in time and money in the long run.

  5. #5
    Super Member
    Join Date
    Jan 2012
    Posts
    1,566
    Yikes! You sure have been through the ringer with this. Glad it all worked out in the end, and you now know who to take it to when necessary. Thank you for the good advice.

  6. #6
    Power Poster
    Join Date
    Mar 2011
    Location
    Ontario, Canada
    Posts
    22,742
    ​Glad it's finally working!

  7. #7
    Super Member
    Join Date
    Sep 2011
    Location
    Southern Indiana
    Posts
    5,033
    I take my Bernina to a Bernina dealer to be serviced, and my Janome to a Janome dealer to be serviced. Anything one else could void a warranty if you have one.

  8. #8
    Super Member
    Join Date
    Apr 2007
    Location
    Alturas, CA
    Posts
    8,138
    I take my elna to the dealer that I bought if from, he's 500 miles away, and I'm sure that there's someone a whole lot closer, but I KNOW that he knows what he's doing and that he's not going to rip me off. I'm glad that yours is now up and running.

  9. #9
    Senior Member notmorecraft's Avatar
    Join Date
    Aug 2013
    Location
    east kilbride Scotland
    Posts
    614
    Again morale is take machine to dealer who deals in your machine and stick to walking foot for your brand of machine, most people learn hard way generic walking foot can damage your machine, cheaper in long run to buy matching walking foot.

  10. #10
    Senior Member
    Join Date
    Aug 2012
    Location
    Tri-Cities, Washington
    Posts
    493
    It sounds like you have been through a nightmare! I had the same thing happen. When we moved here I needed someone to put my machine back together properly because the movers had taken it apart when they took it out of it's antique cabinet. I didn't know anyone in town so I took it to the local Singer dealer and he didn't know how to do it, although he said he did. I called and called for months until DH got tired of my complaining and went to get it. I ended up taking it to the Singer dealer out of town a ways but that old guy knew the machine and did a great job. It sewed just like it had for years previously. After that other people recommended the old guy out of town. He is no longer but the machine is doing great. Now that I have a Bernina I would never take it anywhere but to the Bernina shop that other's recommend, even if it was out of town. I've learned my lesson!

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