I was entering a response to "what did you buy today" and since it involved Joann's - and the use of a 50% off coupon - I thought I'd start a new thread. Sorry it's so long.
On Sunday I went to Joann's to see if I could use the 50% off coupon on fabric that was 25% off already. (I only wanted them to honor the 50% off ... you know ... override the weekly sale.) The first week of February I had emailed the folks at their home office and asked them IF I would be able to do that. [You know how they conveniently put every thing on sale when they have the 50% off coupon. They might have the fabric on the "calico" wall @ $1.00 off per yard and they discount magazines and quilting supplies 10% so you can't use the 50 off coupon for those items.] Since I lost my job I do appreciate it when I can buy the fabrics I like to use with a 50% coupon.
***** Here is the response from Joann's:
To: Customer DI
Sent: Wed, February 10, 2010 11:22:10 AM
Subject: RE: Please Explain (LTK419098034841X)
The manager on duty can override the system and honor the coupon.
Joann.com Customer Service Team
Tell us how we're doing, rate this response.
I then responded with the following:
I feel simply "dismissed" and your lack of explanation makes the message very abrupt. I don't want to get into a disagreement with one of your store managers when trying to enforce something that you have not even presented to me in an "official" way. No name or person's position given that I can use when asking for this discount.
Armed with this printed "direction" for the store manager, I located her and asked if she would be able to accommodate me. This store manager told me that SHE would have to override the price and she didn't really want to be the one that "approved this transaction." I, of course, was only a little irritated as I knew that what DID happen is probably what WOULD happen. I said to the manager "that's fine. I'll be in touch with your corporate office and Joann's hasn't earned my money for today's purchase." As I was going to return the fabric I had wanted (silly me - what was I thinking?) the manager followed me and said that she would take care of it for me. She had a clerk cut the two yards and create the yellow slip; additionally, the way they did it allowed me to keep the 50% off coupon.
I had said to the manager that I would like to see frequent buyers have something like a "preferred card". And when they do have the 50% off coupon, those of us who shop their stores A LOT would have our card 'credited' with the ability to receive one or two 50% off purchases. This would include the ability for the store to override the current Ad price with the greater discount. She, of course, said that she had no control over that and I would have to contact corporate. I'm surprised and thankful she sold me the fabric at the greater discount.
Does this idea have any merit? I believe a lot of us would have to contact them and I don't know - is there enough interest? Thanks for listening. DI
NOTE: Emjay in Columbus, OH - Thanks for your Joann story.