I use Hobbs 80/20 batting for my quilts and really like it! Recently I opened a package and it did not feel like the other rolls I have used. It was too soft, flimsy and pulled a part. I contacted Hobbs and was told to send sample of batting to them. I did that and they sent be a replacement roll. Great customer service! I really appreciated thier quick response and remedy for the problem! I will continue to use Hobbs 80/20 batting!