Customer service is alive and well! I went to Paducah, fell in love with the Tin Lizzie 18 sit down model, and purchased it. She arrived 2 weeks later via trucking company; the machine was packed beautifully. I could have dropped it off the roof and she would still be perfect. But the table--oh, no, rips and holes n the shipping box--I held my breath, but to no avail. The table was damaged so that when sliding the quilt across the top, it would catch on the formica that was slit. I notified the company, and Joshua Floyd, executive VP, has walked me throough this whole process of replacing the table. About 2 months of many e-mails, forms, and pictures. Well, yesterday, I received my new table. In perfect condition. I cannot say enough about the service I received; Joshua Floyd has gone over and above to see to it that I was pleased with his product and service. I would recommend this company to one and all-the Tin Lizzie 18 is great! Kudos!