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Thread: Lost Quilt! Can you help?

  1. #1
    Senior Member Hinterland's Avatar
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    On February 16, 2011, my quilt was shipped from Golden, Colorado via UPS 2nd Day Air. It hasn't been seen since.

    UPS put a tracer on it, but after 10 days they closed the case because they couldn't locate the box, telling me that I could have the shipper file a claim. They don't seem to get it - i want my quilt back! It's hand pieced, hand appliqued, and hand quilted. I will never get those years back and I refuse to believe that it just disappeared.

    And now, to top it all off, it's been juried into the AQS show in Paducah.

    If anyone here knows anyone at UPS who can help me, please let me know. My heart is breaking, and the show deadline is coming up at the end of the month.

    Thanks, everyone.

    Janet
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  2. #2
    Super Member chairjogger's Avatar
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    oh.. my heart is broken for you ! so sorry

  3. #3
    Super Member BeeNana's Avatar
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    Hoping this work of art and heart finds its way home to you soon.
    I can't imagine your heartbreak.
    Please keep us posted.

  4. #4
    Moderator littlehud's Avatar
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    How terrible. All I can do is hope and pray you get it back.

  5. #5
    Super Member oatw13's Avatar
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    That's horrible.
    Your quilt is beautiful.

    Have you tried escalating your issue with UPS to talk to a supervisor or manager? Keep calling back until you have talked to everyone they will connect you with.

    I am not sure what else they can do. I did have a package go missing once and they told me it had been delivered but they couldn't say where. I kept calling and being a nuisance and low and behold the package arrived within a few days. They never could tell me where it had been or how they "got it back."

    I hope this works out for you.

  6. #6
    Super Member
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    Janet, I can't believe that! UPS close the case after only 10 days? Aren't they responsible for the complete transport when they accept to do it?

    You know you have all my sympathy...

  7. #7
    Super Member piepatch's Avatar
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    Makes me sick just to think about it. Be sure to list it on the lost quilt sites. I know of one on the Quilters Cache site :

    http://www.quilterscache.com/MISSINGQUILTS.html

    Good luck. I hope your quilt is located and returned to you soon.

  8. #8
    Super Member piepatch's Avatar
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    I read somewhere once that you should never put the word "Quilt" anywhere that is visible on the outside of the package when mailing a quilt. I can't remember what word they suggested using, but actually, any word would do .......maybe "linens" ?

  9. #9
    Super Member Tink's Mom's Avatar
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    Keep bugging them...not the peons in the front...but the bosses...and their bosses..

    Also start Emailing all of the above. At both ends...from where shipped to where it was supposed to be shipped. Tracking will show all transfer points. Contact them too...

  10. #10
    Super Member no1jan's Avatar
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    Quote Originally Posted by piepatch
    Makes me sick just to think about it. Be sure to list it on the lost quilt sites. I know of one on the Quilters Cache site :

    http://www.quilterscache.com/MISSINGQUILTS.html

    Good luck. I hope your quilt is located and returned to you soon.
    I was going to send you the same link. It's the only one I know of.

    I won a raffle quilt last year that was appraised at $1795.00 and the designers and quilters are trying to enter it into a competition this year. They have to do it within a year of being made. All of us are concerned about the safety and security of it while it is out of our hands so I can sympathize with you. I would be totally heartbroken if it was ever lost, and I didn't make it!

    Good luck on finding your beautiful quilt.

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