I bought a Baby Lock Quest two Novembers ago--a floor model. It came with a free tune-up a year later, but everyone said to take machines to a certain Mennonite--a Bernina sales place. I made an appointment two weeks ago for today and just got back. I can't believe how quiet the machine is now!! It was NEVER this quiet from day one. I asked him to show me exactly where to oil it and explained the tension issues I get when I add just a drop. He said they oiled it with no troubles--and thinks the oil the sellers gave me is old and has gotten thick--as thick old oil tends to goof up tension until it works through. I had to adjust the tension to a higher number for good stitches--now that's all fixed!

The reason I decided to take it in is because the even feed foot broke and wouldn't stay up. That's all fixed!

It's guaranteed for 90 days--and you can believe I'll never take it anywhere else.

It actually cost a LOT more than $50 because the place is right next to The Windmill http://www.thewindmill.com/ and I bought a few things there (gifts), AND in a country sort of back roads way it's not far from my favorite Mennonite quilt shop--soooo--I found a few yards there I liked. :roll:

Happy sigh... what a fun morning.

I feel like I have a brand new machine!! :-D :-D :-D