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Thread: My First Order From Hancock's of Paducah

  1. #1
    Super Member juneayerza's Avatar
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    Recently I ordered some fabric from Hancockís of Paducah. I waited about 3 weeks and when I hadnít received the order, I called them. They were so nice, immediately replaced the lost order, and even sent it by Fed Express at no extra charge. I couldnít have been treated better as a customer.

    The other day I needed a screwdriver and went out to my husbandís workbench in the garage to get one. Of course, you already know what I found on the bench along with other mail. How embarrassing!

    I called Hancockís, paid them for the second shipment, and apologized. The customer service person was very nice about the whole thing but I think she was laughing under her breath. I know I would have.

    I just wanted to let everyone know what a great online experience I had with Hancockís of Paducah, especially since this was my first order from them. And, by the way, the material is beautiful and great quality.

  2. #2
    Power Poster cjomomma's Avatar
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    That's awesome and funny at the same time. I love Hancocks of Paducah. I'm glad I can't afford to make the 40 minute drive there or my DH would probably divorce me. LOL!!

  3. #3
    Power Poster amma's Avatar
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    Thank you for sharing this with us, and for your honesty too!! :D:D:D

  4. #4
    Junior Member
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    Thanks for your post. Enjoyed your story and those work benches can get husbands in trouble. You handled it well and I can hear the snickering of the customer service person. AND you have two orders that will not go to waste. Lucky you.

  5. #5
    Super Member Annaquilts's Avatar
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    LOL Too funny. Oh well DH can't complain about you spending money on fabric. It is his fault you have double the order.

  6. #6
    Moderator Jim's Gem's Avatar
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    And the DH is in the dog house????

  7. #7
    Senior Member
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    What a fabulous person you are! And, DH is pretty good too! His error got you double fabric. lol

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