Recently I ordered some fabric from Hancockís of Paducah. I waited about 3 weeks and when I hadnít received the order, I called them. They were so nice, immediately replaced the lost order, and even sent it by Fed Express at no extra charge. I couldnít have been treated better as a customer.
The other day I needed a screwdriver and went out to my husbandís workbench in the garage to get one. Of course, you already know what I found on the bench along with other mail. How embarrassing!
I called Hancockís, paid them for the second shipment, and apologized. The customer service person was very nice about the whole thing but I think she was laughing under her breath. I know I would have.
I just wanted to let everyone know what a great online experience I had with Hancockís of Paducah, especially since this was my first order from them. And, by the way, the material is beautiful and great quality.