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Thread: My Pfaff has been in shop 2 months

  1. #11
    Junior Member
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    Jan 2011
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    Cadiz, KY
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    Well twice they have ordered parts and gotten them within 4 days, so getting parts is not the problem(wish it was). They did not offer a loner UNTIL this week when I said I sew almost every day and Christmas projects are piling up and how stressed I am about that. THEN he offered a loner--after TWO MONTHS!! Getting angrier by the minute! Can y'all tell?

  2. #12
    Super Member hobbykat1955's Avatar
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    Nov 2010
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    NY
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    If it's under warranty let them fix it or replace it.
    MY Husq SE started sewing backwards so it's in the shop also. First thing they want you to do is buy an upgrade.
    Mine is also 4 yrs old and he couldn't fix after 2 wks and my options were to replace it (upgrade) or fix it which will cost approx 710...circuit bd etc...Let's see upgrade to the compatible machine is a Diamond for 9999 or fix it for 710...GEE...brain teeser...No warranty since I got her via an "Open Stock Sale"...I told him to send her out for the fix. I'll get a 5 yr warranty on new parts.

  3. #13
    Super Member
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    Apr 2007
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    Alturas, CA
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    No way for I spring for an upgrade, they are doing the right thing, FINALLY, in sending it to Pfaff, but in my opinion, they should have done that at least a month ago. If you bought the machine from where it's being worked on, then I definitely think they need to loan you a machine.

  4. #14
    Super Member
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    Oct 2010
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    howell, Mi
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    I can't blame you for getting mad. Two months is way too long. I would not go for a trade up either. Hope the factory can find the problem and fix it. I would have been asking for a loaner a long time ago. After that length of time I would have been having withdrawal symptoms.
    Sue

  5. #15
    Super Member Lindsey's Avatar
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    Dec 2010
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    Bucks co PA
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    I would just let them ship it off to be fixed. Is it under warranty?

  6. #16
    Super Member Annaquilts's Avatar
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    Jul 2010
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    SoCal
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    Four years old and not used extensively. I would say you have a lemon. My Janome 6500 is nearly 8 yrs old and i run it hard daily. No problems. It looks like you have possibly two issues your machine and your repair shop. Hope Pfaff will figure and straighten this out for you. I think having to upgrade a four year old machine because it is broke is rediculous.

  7. #17
    Super Member Deborahlees's Avatar
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    Mar 2011
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    Wine Country-Southern California
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    Quote Originally Posted by craftybear
    that is terrible will they give you a loaner sewing machine while yours is being repaired?

    Quote Originally Posted by sewbelle52
    What should I do? My 4-yr.-old Pfaff 2170 quit on August 22nd and they keep trying to fix it but to no avail so far. The shop is a registered/licensed Pfaff dealer and repair shop. Technichian has tried replacing parts and mother board but still doesn't work. They are shipping it to Pfaff tomorrow. Are talking of me trading for an upgrade but I'm not going for that! Anyone have problems with this machine or do I have a lemon? Have not used it excessively.
    A perfect example when having the 'spare' in your closet is worth its weight in gold and then some.....

  8. #18
    Super Member
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    Oct 2010
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    I wouldn't upgrade unless you were thinking of doing that before this happened.

  9. #19
    Junior Member
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    Jan 2011
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    Cadiz, KY
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    I DO have a spare in the closet but was thinking at the rate they're going with repairing the Pfaff, if I didn't make them think I had no machine, how long would they take? FOREVER said my DH! And no warranty--it ran out 2 yrs. ago. Went today--1 hr away--to pick up loner. There sat my machine waiting to be fedexd to Pfaff(in pieces). Emailed Pfaff company. They sent back saying they had contacted my shop about the problem.

  10. #20
    Junior Member kayahr's Avatar
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    Jun 2010
    Location
    Indianapolis, Indiana USA
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    Why are you getting a loner if you have a spare machine?

    Quote Originally Posted by sewbelle52
    I DO have a spare in the closet but was thinking at the rate they're going with repairing the Pfaff, if I didn't make them think I had no machine, how long would they take? FOREVER said my DH! And no warranty--it ran out 2 yrs. ago. Went today--1 hr away--to pick up loner. There sat my machine waiting to be fedexd to Pfaff(in pieces). Emailed Pfaff company. They sent back saying they had contacted my shop about the problem.

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