My Pfaff has been in shop 2 months
10-26-2011, 04:10 AM
#11
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Thread Starter
Join Date: Jan 2011
Location: Cadiz, KY
Posts: 196
Well twice they have ordered parts and gotten them within 4 days, so getting parts is not the problem(wish it was). They did not offer a loner UNTIL this week when I said I sew almost every day and Christmas projects are piling up and how stressed I am about that. THEN he offered a loner--after TWO MONTHS!! Getting angrier by the minute! Can y'all tell?
10-26-2011, 04:59 AM
#12
Super Member
Join Date: Nov 2010
Location: Milton DE
Posts: 3,189
If it's under warranty let them fix it or replace it.
MY Husq SE started sewing backwards so it's in the shop also. First thing they want you to do is buy an upgrade.
Mine is also 4 yrs old and he couldn't fix after 2 wks and my options were to replace it (upgrade) or fix it which will cost approx 710...circuit bd etc...Let's see upgrade to the compatible machine is a Diamond for 9999 or fix it for 710...GEE...brain teeser...No warranty since I got her via an "Open Stock Sale"...I told him to send her out for the fix. I'll get a 5 yr warranty on new parts.
MY Husq SE started sewing backwards so it's in the shop also. First thing they want you to do is buy an upgrade.
Mine is also 4 yrs old and he couldn't fix after 2 wks and my options were to replace it (upgrade) or fix it which will cost approx 710...circuit bd etc...Let's see upgrade to the compatible machine is a Diamond for 9999 or fix it for 710...GEE...brain teeser...No warranty since I got her via an "Open Stock Sale"...I told him to send her out for the fix. I'll get a 5 yr warranty on new parts.
10-26-2011, 05:48 AM
#13
Super Member
Join Date: Apr 2007
Location: Alturas, CA
Posts: 9,393
No way for I spring for an upgrade, they are doing the right thing, FINALLY, in sending it to Pfaff, but in my opinion, they should have done that at least a month ago. If you bought the machine from where it's being worked on, then I definitely think they need to loan you a machine.
10-26-2011, 06:45 AM
#14
Super Member
Join Date: Oct 2010
Location: howell, Mi
Posts: 2,345
I can't blame you for getting mad. Two months is way too long. I would not go for a trade up either. Hope the factory can find the problem and fix it. I would have been asking for a loaner a long time ago. After that length of time I would have been having withdrawal symptoms.
Sue
Sue
10-26-2011, 06:48 AM
#16
Power Poster
Join Date: Jul 2010
Location: SoCal
Posts: 11,900
Four years old and not used extensively. I would say you have a lemon. My Janome 6500 is nearly 8 yrs old and i run it hard daily. No problems. It looks like you have possibly two issues your machine and your repair shop. Hope Pfaff will figure and straighten this out for you. I think having to upgrade a four year old machine because it is broke is rediculous.
10-26-2011, 07:12 AM
#17
Super Member
Join Date: Mar 2011
Location: Wine Country-Southern California
Posts: 1,449
Originally Posted by craftybear
that is terrible will they give you a loaner sewing machine while yours is being repaired?
Originally Posted by sewbelle52
What should I do? My 4-yr.-old Pfaff 2170 quit on August 22nd and they keep trying to fix it but to no avail so far. The shop is a registered/licensed Pfaff dealer and repair shop. Technichian has tried replacing parts and mother board but still doesn't work. They are shipping it to Pfaff tomorrow. Are talking of me trading for an upgrade but I'm not going for that! Anyone have problems with this machine or do I have a lemon? Have not used it excessively.
10-26-2011, 12:14 PM
#19
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Thread Starter
Join Date: Jan 2011
Location: Cadiz, KY
Posts: 196
I DO have a spare in the closet but was thinking at the rate they're going with repairing the Pfaff, if I didn't make them think I had no machine, how long would they take? FOREVER said my DH! And no warranty--it ran out 2 yrs. ago. Went today--1 hr away--to pick up loner. There sat my machine waiting to be fedexd to Pfaff(in pieces). Emailed Pfaff company. They sent back saying they had contacted my shop about the problem.
10-26-2011, 04:37 PM
#20
Junior Member
Join Date: Jun 2010
Location: Indianapolis, Indiana USA
Posts: 125
Why are you getting a loner if you have a spare machine?
Originally Posted by sewbelle52
I DO have a spare in the closet but was thinking at the rate they're going with repairing the Pfaff, if I didn't make them think I had no machine, how long would they take? FOREVER said my DH! And no warranty--it ran out 2 yrs. ago. Went today--1 hr away--to pick up loner. There sat my machine waiting to be fedexd to Pfaff(in pieces). Emailed Pfaff company. They sent back saying they had contacted my shop about the problem.
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