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Thread: My Pfaff has been in shop 2 months

  1. #1
    Junior Member
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    What should I do? My 4-yr.-old Pfaff 2170 quit on August 22nd and they keep trying to fix it but to no avail so far. The shop is a registered/licensed Pfaff dealer and repair shop. Technichian has tried replacing parts and mother board but still doesn't work. They are shipping it to Pfaff tomorrow. Are talking of me trading for an upgrade but I'm not going for that! Anyone have problems with this machine or do I have a lemon? Have not used it excessively.

  2. #2
    Super Member CoyoteQuilts's Avatar
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    Sounds like a lemon, but if it is going back to the factory they will probably find out the problem.

  3. #3
    Google Goddess craftybear's Avatar
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    that is terrible will they give you a loaner sewing machine while yours is being repaired?

    Quote Originally Posted by sewbelle52
    What should I do? My 4-yr.-old Pfaff 2170 quit on August 22nd and they keep trying to fix it but to no avail so far. The shop is a registered/licensed Pfaff dealer and repair shop. Technichian has tried replacing parts and mother board but still doesn't work. They are shipping it to Pfaff tomorrow. Are talking of me trading for an upgrade but I'm not going for that! Anyone have problems with this machine or do I have a lemon? Have not used it excessively.

  4. #4
    Moderator QuiltnNan's Avatar
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    the factory may find that it is a lemon and might trade a reconditioned one for it. keeping fingers crossed

  5. #5
    Senior Member
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    they should give you a loner,

  6. #6
    Super Member
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    Don't be talked into upgrading until you have name for problem. What seems to be the problem with your 2170?
    I have 2140 and 7570.

  7. #7
    Super Member AliKat's Avatar
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    That would be when I would be thinking "bad words, bad words" because I don't seem to remember what bad words are anymore.

    If you bought the machine from that store I would definitely press for a loaner.

    ali

  8. #8
    Super Member Carron's Avatar
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    Mine was in the shop for two months because they were having problems getting the parts. But now it works like a charm.

  9. #9
    Super Member scowlkat's Avatar
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    No way would I upgrade until they resolve the issue you have now! In fact, they should have already offered to replace the machine IMHO! If my dealer took that long, I would ditch them! But I am spoiled. Have been doing business with the same dealer since 1974 and never had any problems! They are wonderful. I drive 150 miles each way to see them!

  10. #10
    Junior Member
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    Quote Originally Posted by scowlkat
    No way would I upgrade until they resolve the issue you have now! In fact, they should have already offered to replace the machine IMHO! If my dealer took that long, I would ditch them! But I am spoiled. Have been doing business with the same dealer since 1974 and never had any problems! They are wonderful. I drive 150 miles each way to see them!
    Where do you go? I live in western KY. Maybe your shop is in between us!!

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