need to b****
05-28-2010, 10:08 AM
#13
Super Member
Thread Starter
Join Date: Mar 2010
Location: indiana
Posts: 1,379
after reading all your comments,i went back to the shop in person ,spoke to the owner,& they made it all right.machine works great! i also put a note on my machine to reminnd myself to check !!!haven't found anything in my book yet to "remember"needle setting,but will keep looking.thanx again
05-28-2010, 11:38 AM
#16
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Join Date: Nov 2009
Location: Colorado
Posts: 4,879
I am so glad that it worked out for you. Sometimes we feel helpless in these types of cases and this forum is a great place to vent. I have trained customer service skills for over 10 years and most recently at the corporate level for a Fortune 500 company. The most important thing for a customer to remember is to OYM Open Your Mouth. Be specific and have documentation if available. Start out firm but kind. Threatening from the beginning will only make the situation worse.
05-28-2010, 12:30 PM
#17
Super Member
Join Date: Dec 2009
Location: Greater Los Angeles Area
Posts: 1,903
Originally Posted by NCMtnHigh
So very sorry for your trouble. Tell them you will not pay for repairs when your machine is worse off than when you brought it in. If they give you any trouble, call AND write the Better Business Bureau, local tv station that helps with problems like this. They don't want their names out there as being non-responsive to customers. They WILL fix it for you. In North Carolina, we have a great Attorney General. He loves to hear about problems like this. Do not shy away from being bold and forceful. It's YOUR machine and YOUR money. Good luck....
05-28-2010, 12:51 PM
#18
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Thread Starter
Join Date: Mar 2010
Location: indiana
Posts: 1,379
Originally Posted by PatriceJ
Originally Posted by Pam
On the board we kick butt, AND take names! If that machine is not right, go get 'em!
we may alert each other to substantiated cases in which we've received poor service or products, but we should do so constructively and only after going all the way through the consumer complaint process. we are the largest quilting board on the net. we do not want to be the cause of somebody losing their reputation, whole business and livelihood. lawyers live for cases like that.
in this specific case, i hope very much that the repair shop does the right thing and fixes this poor machine properly and for a fair price. if not, the next step would be filing written complaints with local and state business bureaus, consumer complaint agencies and the manufacturer.
let's keep our fingers crossed that this will work out for dar. if not, i'm sure she will take those steps. and we'll be right here to sympathize and empathize if she needs to share her frustration.
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