OUCH $300 is difenently high. That being said talk to her and ask that the blurps be taken out and redone. It can be done, I've done it myself. Riped out all of my first quilt on my long arm, thank heaven it was my own quilt!
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OUCH $300 is difenently high. That being said talk to her and ask that the blurps be taken out and redone. It can be done, I've done it myself. Riped out all of my first quilt on my long arm, thank heaven it was my own quilt!
Based on what you are saying she must have done what is known as "Custom" quilting (3-5 cents per sq in) rather than "All Over" (about 1.5 cents per square in where I am). I do think that I would take it back in and explain that you are a new quilter and that you were so excited that you didn't see the areas that you feel are not acceptable. I would think that she would either offer to fix them or give you a discount. In the future be sure to ask what your options are in regards to quilting and the prices. I really feel that most of the time an all over is fine for most quilts
If it was me, I would take it in and show what you feel is wrong with the quilt...hopefully it will get fixed to your satisfaction. You paid a lot of money, and you should be happy with the work that was done on the quilt.
Absolutely take it back and give her the opportunity to fix it! You paid her very well and you have every right to expect that there be no "blurps" on the back, no any other issues. If she doesn't want to fix it, then ask for your money back and take it to someone else. For future reference - decide exactly what you want and make sure it is in writing. Unless you can absolutely trust a quilters creative sense to "make it pretty", you will have to be specific. Definitely discuss price - it sounds like you were overcharged, but without knowing quilt size it's a difficult call.
You don't mention if anything besides the quilting was provided for that price. Did it include batting or backing? You also don't mention the size of the quilt. $300 would be custom quilting price on a fairly large size quilt. There are many, many UGR patterns out there so we have no way of knowing. So I can't say if that price is out of line or not. It certainly sounds high if you provided everything even if the quilt was as large as 96 x 106 (rough guesstimate based on .03 per s/i).
However, the wrinkles on the backing and large disparity between the quilting in the borders should be brought to her attention. I am surprised the ladies at the guild said to say nothing. I would definitely want to know if a customer was not satisfied with one of my jobs! I would think some form of compensation is in order. But only YOU can determine what is fair. Remember, when you speak to the LQS owner that when you first saw the completed quilt you were happy with it, it was only when others pointed out the mistakes that you became dissatisfied.
I think you should talk to her. That is a lot of money for a job that is not done right!!!
I do longarm quilting and it is very easy to miss something that needs re-done or is incomplete. If it were me, I would definitely want you to bring it to my attention. In fact, I ask all my customers to look their quilts over carefully and please let me know if they find something I may have missed. I also have their quilt hanging up for them to see when they come to pick it up, just so they can see the entire front and back easily, before I bag the quilt. Please do talk to her about your concerns. I am sure she will want you to be happy and in the end you will both be happier. Right now you are not happy, and she is unaware.
Big folds in the backing are not acceptable, and these should be brought to the quilter's attention. Quilting in the sashing could be looked at as a design decision. I prefer to quilt in the sashing unless it is very narrow and the blocks are outlined, in which case it looks okay unquilted. Borders should be evenly quilted all around. I think you should take the quilt back in, explain your concerns, and see what the quilter has to say. I agree that she may have had someone else do the quilting, but she is still the one responsible for the work.
I don't understand why anyone would tell you not to say anything to her. She is in a business, and needs to know when there are problems with that business. Now that other ladies in the guild have seen your quilt, they will be less likely to take their quilts to her - unless they know that she has fixed the problem.
I think you should take it to her and explain to her just like you did here in your post. Give her the chance to make things right, but if she doesn't, just don't ever use her again. If I were doing a job and knew that several people thought it wasn't up to par, I'd want to know because bad word of mouth is a definite business killer. And you of course have a right to the kind of job you paid for (BTW, that does sound rather high if was only for the quilting).
We have a shop here that does beautiful work and she charges 80.00 full, 100.00 queen and 150.00 king. $300.00 sounds really high to me. Maybe it is location?
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