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Thread: No response about online order

  1. #1
    Super Member natalieg's Avatar
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    I have a problem and am unsure how to deal with it. I saw a link on here for a shop that was closing its doors. Like a lot of others do, I usually run for these and pick up those fabrics that I have been waiting on for so long at deeply discounted prices.

    I placed an order with this company and got a confirmation email within a short time. The email showed my items as beign available and stated that orders are usually sent out 24-48 hours after being placed. In all my online purchases, I have found that if a store is going out of business, it will sometimes take an extra couple of days for the shipments to leave there. They stated that I would receive an email once it ships containing tracking information.

    I placed the order on Jan 5th, they charged my debit card and sent the email and I have heard nothing since. I call every day, several times a day, have emailed numerous times to the email addy in their email listed as customer service and used the "contact us" form on their site. I have a phone number for customer service in their email and the one on the site and have googled it several times. I call all the numbers I can find (only one has a VM, the other just rings nonstop) and leave a msg every day since I started getting worried (about on the 10th).

    I have no other ideas of what to do about it. UPS (how it is supposed to be shipped) can't help me without tracking numbers. I have never heard of a fabric store charging until the order is ready to go out the door. At first I was thinking I was beign a little overboard, but I figure if I leave one vm a day and send one msg a day, that isn't too overwhelming if they are just behind. But, the thing that gets me is I have no idea what is going on. The last vm and msg, I told them that it looks like they just took me for my money.

    Who can I contact-BBB-chamber of commerce????

  2. #2
    Super Member lovingmama's Avatar
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    I'm sorry for your trouble, I would be concerned by now too.

    Try the BBB, shouldn't they be able to help you out, may be they can give you info on what to do next.

  3. #3
    Super Member luvTooQuilt's Avatar
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    call your credit card company.. They may be able to refund your monies..

    I use American Express for any online purchases for just that reason alone. One call to AmexEX and they will reverse charges..

  4. #4
    Power Poster nativetexan's Avatar
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    if necessary you can dispute the order on your credit card.

  5. #5
    Super Member Deborah12687's Avatar
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    I had some issues like this before and I put up a dispute with the BBB and won. You should put up a dispute and make sure you put all details of the dispute dates, cost, company etc.

  6. #6
    Senior Member RUSewing's Avatar
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    IMO, it sounds like you've tried repeatedly to contact them and now it's time for the BBB to take over. It's too bad that one "bad apple" can sour one's opinion of online ordering.

  7. #7
    Senior Member Jenni M's Avatar
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    Sad, but true there are alot of crooks out there. Let's just hope they are behind schedule.

  8. #8
    Power Poster sueisallaboutquilts's Avatar
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    Quote Originally Posted by nativetexan
    if necessary you can dispute the order on your credit card.
    That's what I would do. I can understand an influx of orders taking awhile to ship but the messages and phone calls concern me.

  9. #9
    Super Member amandasgramma's Avatar
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    Kinda explains why they're going out of business, doesn't it. Customer service is the MOST important aspect of a business. Sorry you're having this problem..........DO contact your credit card company........

  10. #10
    Senior Member Hosta's Avatar
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    I had a dispute one time and I tried using BBB after one email to the company they said the dispute was settled when in fact it hadn't so I will never trust them to do anything for me. Contact the consumer dept of your Att. General's office

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