This morning one of the ladies that works at my LQS called. She was letting me know she was going to be at a basketball game at a high school about 10 miles from me (my LQS is about 60 miles from me). She wanted to know if there was anything at the shop I needed her to bring me since she was coming this way. How nice is that?!
There's something about being made to feel special and appreciated that makes you want to keep doing business with folks! :D