Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 2 of 2 FirstFirst 1 2
Results 11 to 13 of 13

Thread: online order troubles

  1. #11
    Super Member JanTx's Avatar
    Join Date
    Aug 2010
    Location
    Texas Gulf Coast
    Posts
    1,471
    okay - I emailed the vendor only to find that we were mixed up in who was supposed to call whom. I'm hoping that a large volume of sales is what caused the mixup. She answered my email quickly and graciously. I was asked to pick out the bundle I wanted and got a shipping notification today - I emailed her last night.

    So I would use this vendor again. I think a big test is what happens then things go wrong cause they're sure not always going to go right!

  2. #12
    Super Member
    Join Date
    Jul 2010
    Location
    Ohio
    Posts
    1,882
    I think that you should call and nicely discuss the issue. Probably was just a mix up.

  3. #13
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Location
    Front row
    Posts
    14,671
    Blog Entries
    2
    I'm glad it was solved for you but it seems to me that the vendor should have called you after a few days if she hadn't heard from you to ask if you had any questions about the order. She knew there was a mix up and should have been a priority for her to double check and be certain the customer was happy. You had to do all the calling/emailing/getting it right. That is not good customer service to me.

Page 2 of 2 FirstFirst 1 2

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.