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Thread: online order troubles

  1. #11
    Super Member JanTx's Avatar
    Join Date
    Aug 2010
    Texas Gulf Coast
    okay - I emailed the vendor only to find that we were mixed up in who was supposed to call whom. I'm hoping that a large volume of sales is what caused the mixup. She answered my email quickly and graciously. I was asked to pick out the bundle I wanted and got a shipping notification today - I emailed her last night.

    So I would use this vendor again. I think a big test is what happens then things go wrong cause they're sure not always going to go right!

  2. #12
    Super Member
    Join Date
    Jul 2010
    I think that you should call and nicely discuss the issue. Probably was just a mix up.

  3. #13
    Power Poster BellaBoo's Avatar
    Join Date
    Jan 2009
    Front row
    Blog Entries
    I'm glad it was solved for you but it seems to me that the vendor should have called you after a few days if she hadn't heard from you to ask if you had any questions about the order. She knew there was a mix up and should have been a priority for her to double check and be certain the customer was happy. You had to do all the calling/emailing/getting it right. That is not good customer service to me.

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