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Thread: Peeling Olfa mat: Olfa responded!

  1. #1
    Power Poster BellaBoo's Avatar
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    I don't know if Olfa uses a spider program to monitor sites to find info about their products or if someone alerted them to my post about my peeling mat. I received a response signed with a name saying my mat would be replaced. I have sent my info for the replacement. It didn't make sense why Olfa would give a brush off to a simple inquiry about a defected product. I'm glad I'm getting a replacement and I'm glad Olfa is making the problem right. :thumbup:

  2. #2
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    so happy for you! They are so expensive! Good customer service is something i love reading about!

  3. #3
    Moderator sharon b's Avatar
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    WOO HOO :thumbup: Good for you ! Glad they don't ignore the problem and they probably weren't happy to see a bad report on such a WONDERFUL quilt board :lol:

  4. #4
    Super Member Barb_MO's Avatar
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    I'm glad they have responded, and you will be getting a new mat.

  5. #5
    Moderator littlehud's Avatar
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    I'm glad they finally made it right.

  6. #6
    Super Member deedum's Avatar
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    Glad to hear some companies still care about their customers happiness!One unhappy customer can be bad for advertising, and a happy customer can be wonderful for business! I will more likely buy their product after reading this type of support!

  7. #7
    Power Poster sewnsewer2's Avatar
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    Glad to hear it! If they can't stand by their product, then word gets around, and they will be out of business!

    I told a friend today about your mat and OLFA and told her NOT to buy one!

    Because of the smell alone, I bought a fiskars. No smell with Fiskars!

  8. #8
    Super Member janRN's Avatar
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    Good for you Bela. It's about time companies started taking responsibility for their mistakes. Glad this worked out for you.

  9. #9
    shaverg's Avatar
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    Good news.

  10. #10
    Super Member kwhite's Avatar
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    If you are reading this Olfa Company, good job. Us quilters are spread far and wide and we have BIG MOUTHS!!!

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