How do you update the firmware on a qbot. I was lead to believe you need to send it to the company.

If you are upgrading your unit from a 1.X version to a 2.0, you have to send it in. If you are just updating the firmware, I think you can do that yourself.
They have a blog on their site, you can try there or send them an email:
[email protected]

I have found them very helpful.