Has anyone had trouble with Keepsake Quilter? I received a 15.00 gift certificate for my birthday So I ordered 4 years of the Amish Black Fabric and paid the rest on a gift card over the phone. No problems there. But I just got a confirmation that it was sent out and the Qty. was 32 I e-mailed them to find out if I was going to get my 4 yards or not. And have not heard from them. This is the second time this has happen to me with gift certificates. What is up with this?
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Maybe it would help to follow up with a phone call? Sometimes emails get lost...
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Or a snail-mail letter. Keep a copy.
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I have only ordered from them a few times, but everything was right. Good luck, hopefully you get everything!
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Twice - a long time ago - but they "made it right" when I called them.
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I would call them on phone!
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I've ordered several times from Keepsake and never had any problems. Then again I didn't use gift certificates either.
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Definitely call them. They have a toll free number. I figure if the owner of Keepsake cared enough about customers to come on our board and post (which he did on a discussion about keepsake calicos from JoAnn fabric not being in any way shape or form part of keepsake quilting) they will go out of their way to keep customers happy. E-mail is not always best for many organizations. Make the phone call. 1-800-865-9458
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Once my order had some incorrect items in it. I called and they quickly corrected the items.
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I just ordered some fabric from them and they enter their units as 1/4 yards, but that would only be 16 to equal 4 yards. Unless you ordered other stuff besides the black, they may have accidentally doubled your order.
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