I'm a believer...
 

I just ordered my first online purchase of fabric from Hancock's of Paducah. I didn't read the instructions to save on the free shipping. I wrote them about the free shipping and they sent me back the e-mail directions I should have used to obtain it. Well, I was upset with myself and half mad at Hancock's. But just figured I'll know better next time and read the fine print- although it wasn't really fine print it was large. So when I checked my bank account there was the order price with the shipping charges NOT added on. The customer service folks gave me the free shipping. How nice. They have made me a believer. Great customer service and a repeat customer made at the same time.
Have you experienced something similar? From Hancock's or other on-line shops?

Wow, that's great customer service. Thanks for the recommendation.

I love shopping Hancocks of Paducah on line. Especially their web sales, really great prices on the sale pages. I placed an order large enough to get free shipping and two items were backordered. They didn't charge my card until they shipped the items and they didn't charge any shipping on the backordered items that shipped seperately. They are a great place to do business with and quality fabrics too!

The employees are conscientious and not just get the job done so I can go home type. I love shopping there during the Paducah quilt show.

I ordered twice from them in the past few weeks. I am very impressed with their good service and the orders came very quickly. I will definitely be ordering from them in the future.

Nothing but praise for all of my orders from them. Four separate transactions this month and they have always arrived on time or early. Definitely a repeat customer!

I placed an order there Tuesday evening, can not believe I got it Thursday about noon. I forgot to enter my promo code too, but no big deal, my fault. I will definitely order from them again. Super fast service!

I agree the free shipping is kind of misleading. I had the same thing happen to me I should have called them. I do love to shop there. Great Quailty Fabric! Love the Robert Kauffman line I got some on the web sale.

they have always been great tp deal with

I had that happen with Joanns. At the end of the order it wouldn't accept the free shipping code number so I paid for the order and emailed Joanns right away and they reimbursed the shipping charges.